Associate Customer Engineer, gReach Program for People with Disabilities (English, Japanese)
Description For Associate Customer Engineer, gReach Program for People with Disabilities (English, Japanese)
The gReach Program at Google is a unique 12-month paid upskilling initiative designed specifically for industry professionals with disabilities. This role, based in Tokyo, Japan, is part of the Japan Retail and Consumer Packaged Goods (CPG) industry team, focusing on supporting Google Cloud and Google Workspace customers.
As an Associate Customer Engineer, you'll work in a Pre-Sales assistant capacity, supporting team operations and developing both technical and business skills under experienced mentorship. The position involves helping Account Executives solve technical issues for customers, including developers, partners, and business users.
The role combines technical expertise with customer-facing responsibilities, offering opportunities to develop project management and presentation skills. You'll be part of Google Cloud's mission to accelerate digital transformation across industries, working with cutting-edge technology and enterprise-grade solutions.
This position is exclusively for individuals with a government-issued disability certificate, demonstrating Google's commitment to diversity and inclusion. The program aims to provide participants from underrepresented groups with valuable career growth opportunities in the technology sector.
Key responsibilities include data analysis, project management, technical support, and customer engagement. You'll work with a team focused on providing innovative solutions to retail and CPG industries, contributing to Google Cloud's mission of enabling growth and solving critical business problems for customers across more than 200 countries.
Responsibilities For Associate Customer Engineer, gReach Program for People with Disabilities (English, Japanese)
- Clean, analyze, and input data into the system for reports
- Maintain project progress, schedules and operation manuals, identify risks, and clearly communicate goals to project stakeholders
- Develop skills in the role through mentorship and guidance of the Customer Engineering team supporting technical opportunities for customers
- Develop presentations and demos with Customer Engineers to take a prospect successfully through the evaluation process
Requirements For Associate Customer Engineer, gReach Program for People with Disabilities (English, Japanese)
- Bachelor's degree in Engineering, Computer Science or other quantitative fields (e.g., Physics, Mathematics, Chemistry, Statistics) or equivalent practical experience
- 1 year of experience in programming or in infrastructure/system administration
- Ability to communicate in English and Japanese fluently to engage and support customers
- Must have a government-issued disability certificate
Benefits For Associate Customer Engineer, gReach Program for People with Disabilities (English, Japanese)
- 12-month paid upskilling program
- On-the-job training
- Mentorship from experienced staff
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