Cloud Technical Solutions Developer, AI/ML

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life.

As a Cloud Technical Solutions Developer, you will own important customer issues and provide support to other support teams. You'll be part of a global team that provides 24/7 support to help customers seamlessly make the switch to Google Cloud. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue.

You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. Our Technical Solutions team is focused on customer needs, and you will help drive the success of Google Cloud by understanding and advocating for our customers' issues.

Key responsibilities include:

• Working with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
• Developing an in-depth understanding of Google Cloud's product technology and underlying architectures.
• Acting as a consultant and subject matter expert for internal stakeholders.
• Working as part of a global team that ensures 24-hour customer support, which may include non-standard work hours/shifts and weekend work.
• Understanding customer issues and advocating for their needs with internal teams.

This role requires a Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience, along with 4 years of relevant experience in coding, system design, and troubleshooting technical issues. Fluency in both English and Mandarin is required for this customer-facing role.