Cloud Technical Solutions Developer, AI/ML (English, Mandarin)

Google Cloud accelerates organizations' digital transformation by delivering enterprise-grade solutions leveraging cutting-edge technology and developer tools.
Cloud
Mid-Level Software Engineer
In-Person
4+ years of experience
AI · Enterprise SaaS · Cloud

Description For Cloud Technical Solutions Developer, AI/ML (English, Mandarin)

Google Cloud Platform is seeking a Cloud Technical Solutions Developer with expertise in AI/ML to join their customer-focused technical team. This role combines technical troubleshooting, customer advocacy, and cloud infrastructure expertise to support Google Cloud's diverse customer base across 200+ countries.

The position requires a unique blend of technical prowess and customer service skills, with a special emphasis on bilingual capabilities in English and Mandarin. You'll be working at the intersection of customer success and technical problem-solving, helping organizations leverage Google's cutting-edge cloud technology to transform their businesses.

As a Cloud Technical Solutions Developer, you'll be instrumental in debugging complex systems, analyzing performance in containerized environments, and resolving critical customer issues. The role offers exposure to various aspects of cloud computing, from infrastructure to applications, and the opportunity to work with Google's state-of-the-art technology stack.

The ideal candidate will bring strong technical fundamentals in programming languages like Java, Python, or Go, combined with experience in cloud services, web technologies, and system administration. You'll be part of a global team providing 24/7 customer support, requiring flexibility with work hours and a commitment to customer success.

This role presents an excellent opportunity for those passionate about cloud technology and customer advocacy, offering the chance to impact businesses worldwide while working with Google's innovative cloud platform. You'll contribute to shaping the future of cloud computing while helping customers achieve their digital transformation goals.

Last updated 21 days ago

Responsibilities For Cloud Technical Solutions Developer, AI/ML (English, Mandarin)

  • Work with customers on production deployments to resolve issues and achieve product readiness
  • Troubleshoot and determine root causes for customer-reported issues
  • Act as consultant and subject matter expert for internal stakeholders
  • Work as part of a global 24-hour customer support team
  • Understand customer issues and advocate for their needs with internal teams

Requirements For Cloud Technical Solutions Developer, AI/ML (English, Mandarin)

Java
Python
JavaScript
Go
Kubernetes
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 4 years of experience reading code in a general purpose coding language
  • 4 years of experience with 2 or more of: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
  • 4 years of experience troubleshooting and advocating for customers' needs
  • Fluency in English and Mandarin for customer interactions
  • Willingness to work in shift patterns and non-standard hours including weekends

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