Cloud Technical Solutions Engineer

Global technology company specializing in internet-related services and cloud computing.
Cloud
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Technical Solutions Engineer

Google Cloud is seeking a Cloud Technical Solutions Engineer to join their dynamic team in Mexico City. This role combines technical expertise with customer support, requiring 2 years of experience in software development and system troubleshooting. As a Technical Solutions Engineer, you'll be at the forefront of helping customers leverage Google Cloud Platform, specifically working with GKE and Anthos deployments.

The position demands strong technical skills in programming languages like Java, Python, Go, or JavaScript, along with deep knowledge of operating systems and networking. You'll be responsible for resolving complex technical issues, advocating for customer needs, and contributing to the improvement of Google Cloud services.

Working at Google offers the opportunity to be part of a global team that provides 24/7 support to customers worldwide. You'll collaborate with various stakeholders, from engineering to sales, helping shape the future of cloud computing. The role requires flexibility with work hours, including possible weekend shifts, to ensure continuous customer support.

This position is perfect for someone who combines technical expertise with strong problem-solving abilities and excellent communication skills. You'll be working with cutting-edge technology while helping customers transform their businesses through cloud solutions. The role offers the chance to work with a diverse range of customers across more than 200 countries and territories, making a significant impact on how businesses leverage cloud technology.

As part of Google's cloud division, you'll be contributing to a rapidly growing business unit that's at the forefront of digital transformation. The role offers exposure to enterprise-grade solutions and cutting-edge technology, making it an excellent opportunity for career growth in cloud computing and technical support leadership.

Last updated 3 days ago

Responsibilities For Cloud Technical Solutions Engineer

  • Work with customers on their production Google Kubernetes Engine (GKE) or Anthos deployments to resolve issues and achieve product readiness, availability, and scale
  • Develop an in-depth understanding of Google Cloud's GKE/Anthos product technology and underlying architectures
  • Act as consultant and subject matter expert for internal stakeholders
  • Work as part of a team of engineers/consultants that globally ensure 24-hour customer support
  • Understand customer issues, advocate for their needs with internal teams

Requirements For Cloud Technical Solutions Engineer

Java
Python
Go
JavaScript
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
  • 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
  • 2 years of experience with operating systems, from the kernel to the shell, file systems, and client-server protocols
  • Experience in Computer Networking (TCP/IP, Routing, Load balancing, etc.)
  • Experience with exploratory kernel debugging and performance analysis of containerized systems
  • Experience debugging workload issues across global, multi-node environments
  • Experience with basic web technologies (HTTP, HTML, DNS, TCP, etc.)
  • Experience working with any public cloud like Google Cloud Platform (GCP) services and infrastructure

Benefits For Cloud Technical Solutions Engineer

Medical Insurance
Vision Insurance
Dental Insurance
Parental Leave
  • Comprehensive health coverage
  • Parental leave benefits
  • Professional development opportunities
  • Global work environment

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