Cloud Technical Solutions Engineer, AI/ML (Chinese, English)

Cloud
Mid-Level Software Engineer
In-Person
4+ years of experience
AI

Description For Cloud Technical Solutions Engineer, AI/ML (Chinese, English)

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. As a Cloud Technical Solutions Engineer, AI/ML (Chinese, English), you will listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You will work closely with a cross-functional team of web developers and systems administrators, as well as a variety of both regional and international customers.

Your responsibilities include:

  1. Working with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
  2. Developing an understanding of Google Cloud's product technology and underlying architectures.
  3. Acting as a consultant and subject matter expert for internal stakeholders.
  4. Collaborating as part of a global team that ensures 24-hour customer support, which may include non-standard work hours/shifts and weekend work.
  5. Understanding customer issues and advocating for their needs with internal teams.

Key qualifications:

  • Bachelor's degree in Science, Technology, Engineering, Math or equivalent practical experience.
  • 4 years of experience reading code in general purpose coding languages.
  • Experience with Linux/Unix or Windows systems.
  • Experience in reading/debugging code and in virtualization and orchestration frameworks.
  • Fluency in English and Mandarin (Chinese).

This role offers the opportunity to be part of Google Cloud's mission to accelerate every organization's ability to digitally transform its business and industry.

Last updated 5 months ago

Responsibilities For Cloud Technical Solutions Engineer, AI/ML (Chinese, English)

  • Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale
  • Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determine the root cause for customer-reported issues, building tools, and faster diagnosis
  • Act as consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud
  • Collaborate as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work
  • Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production

Requirements For Cloud Technical Solutions Engineer, AI/ML (Chinese, English)

Java
Python
JavaScript
Linux
  • Bachelor's degree in the field of Science, Technology, Engineering, Math or equivalent practical experience
  • 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
  • Experience with Linux/Unix or Windows systems, from the kernel to the shell, file systems, and client-server protocols
  • Experience in reading/debugging code and in virtualization and orchestration frameworks
  • Ability to communicate fluently in English and Mandarin (Chinese) to communicate with different regional customers and stakeholders

Interested in this job?

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