Cloud Technical Solutions Engineer, AI/ML (Chinese, English)

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. As a Cloud Technical Solutions Engineer, AI/ML (Chinese, English), you will listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You will work closely with a cross-functional team of web developers and systems administrators, as well as a variety of both regional and international customers.

Your responsibilities include:

1. Working with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
2. Developing an understanding of Google Cloud's product technology and underlying architectures.
3. Acting as a consultant and subject matter expert for internal stakeholders.
4. Collaborating as part of a global team that ensures 24-hour customer support, which may include non-standard work hours/shifts and weekend work.
5. Understanding customer issues and advocating for their needs with internal teams.

Key qualifications:

• Bachelor's degree in Science, Technology, Engineering, Math or equivalent practical experience.
• 4 years of experience reading code in general purpose coding languages.
• Experience with Linux/Unix or Windows systems.
• Experience in reading/debugging code and in virtualization and orchestration frameworks.
• Fluency in English and Mandarin (Chinese).

This role offers the opportunity to be part of Google Cloud's mission to accelerate every organization's ability to digitally transform its business and industry.