Cloud Technical Solutions Engineer, Apigee

Google Cloud Platform team is seeking a Cloud Technical Solutions Engineer for Apigee. This role involves managing customer problems, developing knowledge of Google's product technology, acting as a consultant for internal stakeholders, understanding and advocating for customer needs, and working as part of a global team to ensure 24-hour customer support.

Key responsibilities include:

1. Diagnosing and resolving customer issues on Google Cloud Platform products
2. Troubleshooting and determining root causes for customer-reported issues
3. Building tools for faster diagnosis
4. Consulting with internal teams to resolve technical deployment obstacles
5. Improving Google Cloud based on customer feedback
6. Working non-standard hours or shifts as part of a global support team

The ideal candidate should have:

• A Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
• 2 years of coding experience in languages like Java, C, C++, Python, Shell, Go, or JavaScript
• 2 years of experience in troubleshooting and customer advocacy
• Preferably 2 years of experience with Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, or SAP
• Experience in technical consulting for large enterprise customers
• Familiarity with cloud computing

This role offers an opportunity to work with cutting-edge technology and shape the future of how businesses use technology to connect with customers, employees, and partners. Join Google Cloud in accelerating digital transformation across industries and solving critical business problems for customers worldwide.