Cloud Technical Solutions Engineer, Data Analytics II

Google Cloud Platform helps customers transform and build what's next for their business with cloud technology.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
4+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Technical Solutions Engineer, Data Analytics II

Google Cloud Platform is seeking a Cloud Technical Solutions Engineer to join their dynamic team focused on supporting enterprise customers in their cloud journey. This role combines technical expertise with customer support, requiring strong coding skills in languages like Python, Java, and Go, along with extensive troubleshooting experience. The position involves working directly with customers to resolve complex technical issues, improve documentation, and develop solutions for cloud-based challenges.

As a Cloud Technical Solutions Engineer, you'll be instrumental in helping customers transition to Google Cloud, providing technical support, and ensuring smooth operations. The role requires deep technical knowledge in areas such as Web Tech, Data/Big Data, Systems Administration, Machine Learning, and Kubernetes. You'll be working with cutting-edge cloud technology while advocating for customer needs and driving product improvements.

The position offers the opportunity to work with Google's enterprise-grade solutions and cutting-edge technology, serving customers across more than 200 countries. You'll be part of a team that's shaping the future of cloud computing and helping businesses digitally transform their operations. The role requires a mix of technical problem-solving, customer interaction, and strategic thinking to improve Google Cloud's support infrastructure.

This role is perfect for someone who combines strong technical abilities with excellent communication skills and a customer-centric mindset. You'll be working in a fast-paced environment, collaborating with various stakeholders, and contributing to Google Cloud's mission of accelerating digital transformation across industries. The position may require shift work or non-standard hours, including weekends, to provide comprehensive support to global customers.

Last updated 3 days ago

Responsibilities For Cloud Technical Solutions Engineer, Data Analytics II

  • File issue reports against product, documentation and procedures by documenting desired behavior or steps to reproduce, and driving bugs to resolution
  • Suggest code-level resolutions for complex product bugs by leveraging relevant tools and effective communication to all stakeholders internally and externally
  • Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python) and leveraging custom data infrastructure
  • Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation

Requirements For Cloud Technical Solutions Engineer, Data Analytics II

Python
Java
Go
JavaScript
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
  • 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
  • 4 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
  • Ability to communicate in English fluently in order to interact with clients

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