Cloud Technical Solutions Engineer, Data Analytics, SQL

In this role, you will provide support to customers seamlessly making the switch to Google Cloud. You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. The Technical Solutions team is focused on customer needs, and you will help Google Cloud by understanding and advocating for customer issues. You will be required to work in a shift pattern or non-standard work hours as required, which may include weekend work.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities:

• Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools
• Understand Google's product technology and architectures by troubleshooting and determining root causes for customer-reported issues
• Act as a consultant and subject matter expert for internal stakeholders
• Work as part of a global team ensuring 24-hour customer support
• Understand customer issues and advocate for their needs with cross-functional teams

This role requires a Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience, along with 2 years of experience in technical support, professional services, software development, or product operations management. Experience in data analytics, warehousing, ETL development, data science, or other Big Data applications is preferred.