Cloud Technical Solutions Engineer, Data Analytics, SQL

Google Cloud provides enterprise-grade solutions leveraging cutting-edge technology for digital transformation.
Cloud
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Technical Solutions Engineer, Data Analytics, SQL

Google Cloud is seeking a Cloud Technical Solutions Engineer to join their team in Mexico City. This role is crucial in supporting customers transitioning to Google Cloud Platform, focusing on technical problem-solving and customer advocacy. The position requires a blend of technical expertise in data analytics, coding, and system administration, along with strong customer service skills.

As a Cloud Technical Solutions Engineer, you'll be responsible for troubleshooting complex technical issues, developing diagnostic tools, and working directly with customers to ensure their success on the Google Cloud Platform. The role demands strong analytical abilities, excellent communication skills, and the capability to work in a fast-paced, global environment.

The ideal candidate will have a background in computer science or related field, with experience in data analytics, distributed systems, and customer support. You'll work with cutting-edge cloud technologies and have the opportunity to impact how customers utilize Google Cloud services. The position offers the chance to work with diverse teams across engineering, sales, and customer organizations.

This role is perfect for someone who enjoys technical problem-solving while maintaining a strong customer focus. You'll be part of Google's mission to accelerate digital transformation across industries, working with enterprise-grade solutions and cutting-edge technology. The position requires flexibility with work hours to support global customer needs, demonstrating Google's commitment to comprehensive customer support.

The role combines technical expertise with customer advocacy, making it ideal for those who want to bridge the gap between complex technology and practical business solutions. You'll be part of a team that ensures customer success while contributing to the improvement of Google Cloud Platform products and services.

Last updated 2 months ago

Responsibilities For Cloud Technical Solutions Engineer, Data Analytics, SQL

  • Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools
  • Understand Google's product technology and architectures by troubleshooting, reproducing, determining root cause for customer reported issues
  • Act as a consultant and subject matter expert for internal stakeholders
  • Work as part of a team of engineers/consultants that globally ensure 24-hour customer support
  • Understand customer issues and advocate for their needs with cross-functional teams

Requirements For Cloud Technical Solutions Engineer, Data Analytics, SQL

Java
Python
Linux
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 2 years of experience reading or debugging code (e.g., in one or more of the following: Java, C, C++, .NET, Python, Shell, Perl, JavaScript)
  • 2 years of experience in technical support, professional services, software development, or product operations management
  • Experience in advocating for customer needs
  • Experience in data analytics, warehousing, ETL development, data science or Big Data applications
  • Understanding of basic web technologies
  • Understanding of TCP/IP concepts, Unix/Linux basic administration and commands
  • Excellent troubleshooting, attention to detail, and communication skills

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