Cloud Technical Solutions Engineer, Data (English, Korean)

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. As a Cloud Technical Solutions Engineer, Data (English, Korean), you will be part of a global team providing 24x7 support to help customers adopt Google Cloud. Your responsibilities include managing customer problems, developing knowledge of Google's product technology, acting as a consultant for internal stakeholders, understanding and advocating for customer needs, and working as part of a team to ensure round-the-clock customer support.

Key responsibilities:

• Diagnose and resolve customer issues on Google Cloud Platform products
• Troubleshoot and determine root causes for customer-reported issues
• Develop tools for faster diagnosis
• Act as a subject matter expert for internal teams
• Advocate for customer needs with cross-functional teams
• Work non-standard hours or shifts as part of a global support team

Required qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
• 4 years of software development experience
• Experience debugging workload issues in multi-node environments
• Fluency in English and Korean

Preferred qualifications:

• Experience with AI/ML tools and models
• Knowledge of distributed databases and data processing frameworks
• Experience in data analytics, warehousing, or Big Data applications
• Machine learning technology experience
• Understanding of TCP/IP, Unix/Linux, and client-server protocols
• Excellent troubleshooting and communication skills

Join Google Cloud to help organizations digitally transform and solve critical business problems using cutting-edge technology and tools.