Google Cloud is seeking a Cloud Technical Solutions Engineer to join their global support team. This role combines technical expertise with customer service excellence, requiring fluency in both English and Korean. The position involves managing and resolving customer issues on Google Cloud Platform products, developing deep technical knowledge, and acting as a bridge between customers and internal teams.
The ideal candidate will have strong software development experience, particularly in languages like Python, Java, or JavaScript, and a solid understanding of distributed systems and data analytics. They'll need to debug complex issues across multi-node environments and work with various databases and data processing frameworks.
This role offers the opportunity to work with cutting-edge cloud technology while directly impacting customer success. You'll be part of Google's mission to accelerate digital transformation across industries, working with customers from over 200 countries. The position involves collaborating with cross-functional teams, including engineering and sales, to improve Google Cloud products and services.
Key aspects of the role include technical problem-solving, customer advocacy, and product improvement. You'll need to balance technical expertise with excellent communication skills, as you'll be interfacing with both technical and non-technical stakeholders. The role requires participation in a 24/7 support rotation, meaning flexibility with work hours is essential.
Working at Google means joining a company committed to diversity, equality, and inclusion. You'll be part of a team that values innovation, technical excellence, and customer success, while having access to Google's world-class resources and technology. This role offers the chance to shape the future of cloud computing while working with a global team of experts.