Cloud Technical Solutions Engineer, Infrastructure

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. As a Cloud Technical Solutions Engineer, Infrastructure, you will listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You will work closely with a cross-functional team of web developers and systems administrators, as well as a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Key responsibilities include:

• Managing customer problems through effective diagnosis, resolution, or implementation of new investigation tools
• Developing knowledge of Google's product technology and underlying architectures
• Acting as a consultant and subject matter expert for internal stakeholders
• Understanding customer issues and advocating for their needs
• Working as part of a global team to ensure 24-hour customer support

This role requires a Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience, along with 4 years of relevant experience. Fluency in both English and Korean is necessary for this customer-facing position.