Cloud Technical Solutions Engineer, Infrastructure, Serverless (English)
Description For Cloud Technical Solutions Engineer, Infrastructure, Serverless (English)
Google Cloud is seeking a Cloud Technical Solutions Engineer to join their Infrastructure team, focusing on Serverless technologies. This role combines technical troubleshooting, customer advocacy, and system optimization. You'll work with customers to resolve production issues, improve product adoption, and drive business growth through technical excellence.
The position requires a strong technical background with 4 years of experience in coding and system design. You'll be part of a global team ensuring 24/7 customer support, working with cutting-edge cloud technologies and distributed systems. The role involves debugging complex technical challenges, improving documentation, and bridging the gap between customers and product teams.
As a Cloud Technical Solutions Engineer, you'll have the opportunity to work with Google's enterprise-grade solutions and contribute to the digital transformation of organizations worldwide. The role offers exposure to various technologies including Kubernetes, networking, and cloud infrastructure, making it perfect for someone passionate about cloud computing and customer success.
The ideal candidate should have experience with public cloud platforms, strong debugging skills, and excellent communication abilities. You'll be working in Warsaw, Poland, collaborating with teams globally to solve complex technical challenges and improve Google Cloud's products and services.
This role is perfect for someone who enjoys technical problem-solving, has a customer-first mindset, and wants to work at the forefront of cloud technology. You'll have the opportunity to impact how organizations worldwide use Google Cloud while working with some of the most advanced cloud technologies available.
Responsibilities For Cloud Technical Solutions Engineer, Infrastructure, Serverless (English)
- Work with customers on their production Serverless deployments to resolve issues and achieve product readiness and availability
- Develop understanding of Serverless product technology and underlying architectures by troubleshooting
- Consult with internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles
- Work as part of a team of engineers/consultants that globally ensure 24-hour customer support
- Understand customer issues, advocate for their needs with internal teams
Requirements For Cloud Technical Solutions Engineer, Infrastructure, Serverless (English)
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 4 years of experience coding in a general purpose coding language or in system design
- 4 years of experience with two or more of: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
- Ability to communicate in English fluently
- Experience debugging advanced workload issues across large-scale, distributed environments
- Experience with exploratory kernel debugging and performance analysis of containerized systems
- Experience working with public cloud services and infrastructure
- Experience in Computer Networking (TCP/IP, Routing, Load balancing, etc.)
- Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.)
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