Cloud Technical Solutions Engineer, Infrastructure, Serverless (English)
Description For Cloud Technical Solutions Engineer, Infrastructure, Serverless (English)
Google Cloud is seeking a Cloud Technical Solutions Engineer to join their Infrastructure team, focusing on Serverless technologies. This role combines technical troubleshooting, customer advocacy, and system optimization to ensure successful cloud deployments. You'll work with cutting-edge cloud technologies, helping customers resolve complex technical challenges while contributing to product improvements.
The position requires a strong technical background with 4 years of experience in relevant technologies including cloud platforms, networking, and distributed systems. You'll be part of a global team providing 24/7 customer support, working directly with customers to resolve production issues and optimize their serverless deployments.
As a Technical Solutions Engineer, you'll serve as a bridge between customers and internal teams, advocating for customer needs while helping drive product improvements. The role offers exposure to large-scale distributed systems, advanced debugging, and the latest cloud technologies. You'll have the opportunity to impact Google Cloud's growth by improving product adoption and customer satisfaction.
The ideal candidate combines strong technical skills with excellent communication abilities, as this customer-facing role requires frequent interaction with stakeholders. You'll need experience with cloud platforms, networking fundamentals, and debugging distributed systems. This position offers the chance to work with industry-leading technology while solving complex technical challenges for diverse customers worldwide.
Working at Google Cloud means joining a team that's driving digital transformation across industries. You'll collaborate with talented engineers, contribute to product development, and help organizations leverage Google's innovative technology to solve their most critical business challenges.
Responsibilities For Cloud Technical Solutions Engineer, Infrastructure, Serverless (English)
- Work with customers on their production Serverless deployments to resolve issues and achieve product readiness and availability
- Develop understanding of Serverless product technology and underlying architectures by troubleshooting
- Consult with internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles
- Work as part of a team of engineers/consultants that globally ensure 24-hour customer support
- Understand customer issues, advocate for their needs with internal teams
Requirements For Cloud Technical Solutions Engineer, Infrastructure, Serverless (English)
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 4 years of experience coding in a general purpose coding language or in system design
- 4 years of experience with two or more of: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
- Ability to communicate in English fluently
- Experience debugging advanced workload issues across large-scale, distributed environments
- Experience with exploratory kernel debugging and performance analysis of containerized systems
- Experience working with public cloud services and infrastructure
- Experience in Computer Networking (TCP/IP, Routing, Load balancing, etc.)
- Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.)
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