Cloud Technical Solutions Engineer, Networking
Description For Cloud Technical Solutions Engineer, Networking
Google Cloud is seeking a Cloud Technical Solutions Engineer specializing in Networking to join their dynamic team. This role combines technical expertise with customer advocacy, requiring strong problem-solving abilities and networking knowledge. As part of Google Cloud, you'll help organizations leverage Google's cutting-edge technology and contribute to their digital transformation journey.
The position demands a solid foundation in computer science with 4 years of experience in coding and technical troubleshooting. You'll work with enterprise customers worldwide, diagnosing and resolving complex technical issues while advocating for product improvements. Your expertise in networking fundamentals, including load balancing, cloud storage, and TCP/IP, will be essential for success.
Key responsibilities include managing customer problems through effective diagnosis, developing deep knowledge of Google's technology stack, and acting as a technical consultant. You'll collaborate with cross-functional teams, including engineering and sales, to improve Google Cloud Platform products and ensure customer satisfaction.
The role offers the opportunity to work with cutting-edge cloud technology and contribute to Google's growing cloud business. You'll be part of a global team ensuring 24/7 customer support, requiring flexibility with work hours. This position is perfect for someone who combines technical expertise with strong customer service skills and has a passion for cloud computing and networking technologies.
Working at Google means joining a company committed to innovation and diversity, offering the chance to impact organizations worldwide through technology. You'll have the opportunity to grow professionally while working with some of the most advanced cloud technologies and helping customers solve complex technical challenges.
Responsibilities For Cloud Technical Solutions Engineer, Networking
- Manage customer's problems through effective diagnosis, resolution, or implementation of new investigation tools
- Develop knowledge of Google's product technology and underlying architectures
- Act as a consultant and subject matter expert for internal stakeholders
- Understand customer issues and advocate for their needs with cross-functional teams
- Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support
Requirements For Cloud Technical Solutions Engineer, Networking
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design
- 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues
- Knowledge of networking fundamentals (e.g., load balancing, cloud storage, peering, TCP/IP, etc.)
- Experience with cloud computing
- Experience using packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis
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