Cloud Technical Solutions Engineer, Platform (English, Japanese)
Description For Cloud Technical Solutions Engineer, Platform (English, Japanese)
Google Cloud is seeking a Cloud Technical Solutions Engineer to join their global team providing 24/7 support for customers transitioning to Google Cloud. This role involves troubleshooting technical issues, improving products and processes, and advocating for customer needs. The ideal candidate will have a strong technical background, excellent problem-solving skills, and fluency in both English and Japanese. You'll work with cutting-edge technology, collaborate with cross-functional teams, and play a crucial role in driving the success of Google Cloud. This position offers the opportunity to work with diverse customers worldwide, tackle complex technical challenges, and contribute to the growth of Google's Cloud business. Join us in helping organizations innovate and digitally transform their operations using Google Cloud's enterprise-grade solutions.
Responsibilities For Cloud Technical Solutions Engineer, Platform (English, Japanese)
- Manage the customer's problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products
- Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment issues and improve Google Cloud
- Understand customer issues and advocate for their needs with cross-functional teams, including product and engineering teams to find ways to improve the product and drive production
- Work as part of a team of engineers or consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts
Requirements For Cloud Technical Solutions Engineer, Platform (English, Japanese)
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
- Experience reading or debugging code using Java, C, C++, .NET, Python, Shell, Perl, or JavaScript
- Ability to communicate in Japanese and English fluently to communicate with external and internal stakeholders
Benefits For Cloud Technical Solutions Engineer, Platform (English, Japanese)
- Google welcomes people with disabilities
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