Cloud Technical Solutions Engineer, Workspace, Cloud Support

Google Cloud is seeking a Cloud Technical Solutions Engineer to join their Workspace Cloud Support team. This role is crucial in managing significant customer issues and providing advanced support within a global 24/7 assistance framework. The position combines technical expertise with customer advocacy, requiring strong troubleshooting abilities and system understanding.

The ideal candidate will have 4 years of experience in coding, system design, and customer support, with a strong background in technologies like Web Tech, Data/Big Data, Systems Admin, Machine Learning, or Kubernetes. They'll need to demonstrate proficiency in programming languages such as Java, Python, Go, or JavaScript, and possess deep knowledge of Linux/Unix systems.

As a Technical Solutions Engineer, you'll be responsible for diagnosing and resolving complex technical issues, improving tools and processes, and acting as a bridge between customers and internal teams. The role involves working with Google's cutting-edge cloud technology while ensuring customer success and satisfaction.

The position offers competitive compensation ($117,000-$172,000) plus bonus, equity, and benefits. It's an excellent opportunity for technically skilled professionals who enjoy problem-solving and want to impact Google Cloud's global customer base. The role requires flexibility with work hours, including potential shifts and weekend work, as part of ensuring continuous customer support.

Working at Google Cloud means joining a team that's at the forefront of digital transformation, serving customers in over 200 countries. You'll contribute to improving products, documentation, and processes while advocating for customer needs. This role combines technical expertise, customer service, and strategic thinking, making it ideal for those who want to grow their career in cloud technology while making a significant impact.