Cloud Technical Solutions Engineer, Workspace, Cloud Support

Google Cloud provides enterprise-grade solutions leveraging cutting-edge technology to help organizations digitally transform.
$117,000 - $172,000
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
4+ years of experience
Enterprise SaaS · Cloud

Description For Cloud Technical Solutions Engineer, Workspace, Cloud Support

Google Cloud is seeking a Cloud Technical Solutions Engineer to join their Workspace Cloud Support team. This role is crucial in managing significant customer issues and providing advanced support within a global 24/7 assistance framework. The position combines technical expertise with customer advocacy, requiring strong troubleshooting abilities and system understanding.

The ideal candidate will have 4 years of experience in coding, troubleshooting, and customer support, with a strong foundation in various technical domains including Web Tech, Data/Big Data, Systems Admin, or Machine Learning. They should be comfortable with multiple programming languages and have deep knowledge of system administration and internet technologies.

As a Technical Solutions Engineer, you'll be responsible for diagnosing and resolving complex technical issues, developing tools for faster problem resolution, and working closely with cross-functional teams to improve Google Cloud services. The role offers competitive compensation ranging from $117,000 to $172,000, plus additional benefits including bonus and equity.

This position provides an opportunity to work with cutting-edge technology while directly impacting customer success. You'll be part of Google Cloud's mission to accelerate digital transformation across industries, serving customers in more than 200 countries. The role requires flexibility with work hours, including potential shifts and weekend work, as part of ensuring continuous global support.

You'll contribute to improving products, tools, and processes while advocating for customer needs. This is an excellent opportunity for someone who combines technical expertise with customer service skills and wants to work at the forefront of cloud technology. The role offers significant growth potential and the chance to work with diverse teams across Google's global organization.

Last updated 3 months ago

Responsibilities For Cloud Technical Solutions Engineer, Workspace, Cloud Support

  • Manage customer problems through effective diagnosis and resolution on Google Workspace
  • Develop understanding of Google's product technology and underlying architectures
  • Act as a consultant and subject matter expert for internal stakeholders
  • Work as part of a global team ensuring 24-hour customer support
  • Understand customer issues and advocate for their needs with cross-functional teams

Requirements For Cloud Technical Solutions Engineer, Workspace, Cloud Support

Java
Python
Go
JavaScript
Linux
Kubernetes
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
  • 4 years of experience reading code in a general purpose coding language
  • 4 years of experience troubleshooting and advocating for customers' needs
  • 4 years of experience with 2 or more of: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
  • System/Network Administrator level knowledge of Linux/Unix
  • Understanding of Internet technologies (web-tech, email, networking, IP telephony, Identity)

Benefits For Cloud Technical Solutions Engineer, Workspace, Cloud Support

Medical Insurance
Dental Insurance
Vision Insurance
401k
Parental Leave
  • Bonus
  • Equity
  • Benefits package

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