Cloud Technical Solutions Engineer, Workspace, Cloud Support

Google Cloud is seeking a Cloud Technical Solutions Engineer to join their Workspace Cloud Support team. This role is crucial in managing significant customer issues and providing advanced support within a global 24/7 assistance framework. The position combines technical expertise with customer advocacy, requiring strong troubleshooting abilities and system understanding.

The ideal candidate will have 4 years of experience in coding, troubleshooting, and customer support, with a strong foundation in various technical domains including Web Tech, Data/Big Data, Systems Admin, or Machine Learning. They should be comfortable with multiple programming languages and have deep knowledge of system administration and internet technologies.

As a Technical Solutions Engineer, you'll be responsible for diagnosing and resolving complex technical issues, developing tools for faster problem resolution, and working closely with cross-functional teams to improve Google Cloud services. The role offers competitive compensation ranging from $117,000 to $172,000, plus additional benefits including bonus and equity.

This position provides an opportunity to work with cutting-edge technology while directly impacting customer success. You'll be part of Google Cloud's mission to accelerate digital transformation across industries, serving customers in more than 200 countries. The role requires flexibility with work hours, including potential shifts and weekend work, as part of ensuring continuous global support.

You'll contribute to improving products, tools, and processes while advocating for customer needs. This is an excellent opportunity for someone who combines technical expertise with customer service skills and wants to work at the forefront of cloud technology. The role offers significant growth potential and the chance to work with diverse teams across Google's global organization.