Customer Engineer, Applied AI, Google Cloud

Google Cloud accelerates organizations' digital transformation by delivering enterprise-grade solutions leveraging Google's cutting-edge technology.
$150,000 - $250,000
Machine Learning
Principal Software Engineer
In-Person
5,000+ Employees
10+ years of experience
AI · Enterprise SaaS

Description For Customer Engineer, Applied AI, Google Cloud

Google Cloud's Professional Services team is seeking a Customer Engineer specializing in Applied AI to guide customers through their cloud transformation journey. This role combines deep technical expertise in AI/ML with customer-facing responsibilities, making it perfect for someone who can bridge the gap between complex technical solutions and business needs. As a trusted advisor, you'll work with Google Cloud's cutting-edge AI technologies, including Customer Engagement Suite, Cloud Contact Center AI, and Dialogflow, to help customers achieve their business goals. The position requires a strong background in cloud native architecture and conversational AI, with opportunities to design and implement solutions, deliver technical workshops, and drive customer success. You'll be part of Google's innovative team, working with global customers and helping shape the future of business transformation through AI/ML technologies. The role offers the excitement of working with cutting-edge technology while making a significant impact on how businesses leverage AI in their operations. This position combines technical leadership with customer advocacy, making it ideal for someone who enjoys both technical challenges and building strong client relationships.

Last updated 16 days ago

Responsibilities For Customer Engineer, Applied AI, Google Cloud

  • Work with customers to understand their business needs and translate them into AI/ML solutions on Google Cloud
  • Design and deploy AI/ML solutions using Google Cloud's products and services
  • Develop and deliver proofs-of-concept, demos, and technical workshops
  • Act as a leader and trusted advisor for AI/ML implementation and optimization
  • Travel to customer sites, conferences, and other events as needed

Requirements For Customer Engineer, Applied AI, Google Cloud

Python
  • Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience
  • 10 years of experience with cloud native architecture in a customer-facing or support role
  • 4 years of experience with conversational Artificial Intelligence (AI) technology
  • Experience in building Artificial Intelligence Solutions or Machine Learning APIs
  • Experience in Customer Engagement Suite Architect with Google Dialogflow CX
  • Experience in development and deployment of conversational AI Dialogflow CX models
  • Experience with Contact center/IVR Architecture
  • Excellent communication and presentation skills

Benefits For Customer Engineer, Applied AI, Google Cloud

Medical Insurance
Vision Insurance
Dental Insurance
  • Equal opportunity employer
  • Accommodation for special needs

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