Customer Engineer, Applied AI, Google Cloud

Google Cloud provides enterprise-grade solutions leveraging cutting-edge technology to help businesses digitally transform.
Machine Learning
Mid-Level Software Engineer
In-Person
5,000+ Employees
6+ years of experience
AI · Enterprise SaaS · Cloud

Description For Customer Engineer, Applied AI, Google Cloud

Google Cloud is seeking a Customer Engineer specializing in Applied AI to join their Professional Services team. This role combines technical expertise in AI/ML with customer-facing responsibilities, making it perfect for those who excel in both technical implementation and business consultation. The position requires deep knowledge of cloud architecture and AI technologies, particularly Google's Cloud products like Dialogflow CX and Contact Center AI.

As a Customer Engineer, you'll work directly with clients to understand their business challenges and architect AI/ML solutions using Google Cloud's cutting-edge technology. You'll be responsible for designing and implementing AI solutions, delivering technical workshops, and serving as a trusted advisor to customers on their cloud journey.

The ideal candidate brings 6+ years of cloud native architecture experience and 4+ years of conversational AI expertise. You'll need strong technical skills in AI/ML implementation, along with excellent communication abilities to explain complex concepts to diverse audiences. This role offers the opportunity to work with Google's innovative technology while helping shape the future of businesses across industries.

Working at Google Cloud means being part of a team that guides customers through critical moments in their cloud journey. You'll have access to Google's global network, web-scale data centers, and sophisticated software infrastructure. The role offers the chance to impact businesses of all sizes while working with cutting-edge AI technology in a collaborative, innovative environment.

If you're passionate about AI/ML, have a strong technical background, and enjoy working directly with customers to solve complex business challenges, this role offers an exciting opportunity to make a significant impact in the cloud computing space while working for one of the world's leading technology companies.

Last updated 3 days ago

Responsibilities For Customer Engineer, Applied AI, Google Cloud

  • Work with customers to understand their business needs and translate them into AI/ML solutions on Google Cloud
  • Design and deploy AI/ML solutions, leverage expertise in Google Cloud's products and services
  • Develop and deliver proofs-of-concept, demos, and technical workshops
  • Act as a leader and trusted advisor, guide customers on quality for AI/ML implementation and optimization
  • Travel to customer sites, conferences, and other related events as needed

Requirements For Customer Engineer, Applied AI, Google Cloud

Python
Kubernetes
  • Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience
  • 6 years of experience with cloud native architecture in a customer-facing or support role
  • 4 years of experience with conversational Artificial Intelligence (AI) technology
  • Experience in building Artificial Intelligence Solutions or Machine Learning (ML) Application programming interfaces (APIs)
  • Experience in Customer Engagement Suite Architect with Google Dialogflow CX
  • Experience in development and deployment of conversational AI Dialogflow CX models
  • Experience with Contact center/Interactive Voice Routing/Response (IVR) Architecture
  • Excellent communication and presentation skills

Benefits For Customer Engineer, Applied AI, Google Cloud

Medical Insurance
Vision Insurance
Dental Insurance
Parental Leave
  • Equal opportunity employer
  • Accommodation for special needs
  • Global work environment

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