Customer Engineer III, Applied AI, Google Cloud

Google Cloud accelerates organizations' digital transformation by delivering enterprise-grade solutions leveraging cutting-edge technology.
Machine Learning
Staff Software Engineer
In-Person
5,000+ Employees
10+ years of experience
AI · Enterprise SaaS · Cloud

Description For Customer Engineer III, Applied AI, Google Cloud

Google Cloud is seeking a Customer Engineer III specializing in Applied AI to join their team in Mexico City. This role combines technical expertise in AI/ML with customer-facing responsibilities, making it perfect for professionals who excel in both technical implementation and business communication. The position requires a strong background in cloud architecture and conversational AI, with 10 years of experience in customer-facing roles.

As a Customer Engineer, you'll be at the forefront of helping organizations leverage Google Cloud's AI solutions. You'll work directly with customers to understand their business challenges and design appropriate cloud architectures, particularly focusing on AI and ML implementations. The role involves significant interaction with technical stakeholders and executive leaders, requiring excellent communication skills in both English and Spanish.

The ideal candidate will have extensive experience with AI technologies, including ML APIs, RAG systems, and LLMs, along with practical experience in programming languages like Java, C++, or Python. You'll be part of Google Cloud's mission to accelerate digital transformation across industries, working with cutting-edge technology and enterprise-grade solutions.

This position offers the opportunity to work with Google's innovative AI products, influence product development through customer feedback, and be part of a diverse, inclusive team. You'll travel to customer sites and conferences, acting as a public advocate for Google Cloud while helping shape the future of AI implementation in enterprise environments.

The role combines technical depth with business acumen, requiring someone who can both understand complex AI systems and effectively communicate their value to stakeholders. You'll be instrumental in helping customers design and implement AI solutions while ensuring they align with business objectives and technical requirements.

Last updated a day ago

Responsibilities For Customer Engineer III, Applied AI, Google Cloud

  • Help prospective customers understand Google Cloud's capabilities and design architectures
  • Share in-depth AI expertise to support technical relationships with customers
  • Demonstrate business value of Google Cloud Applied AI solutions
  • Recommend integration strategies and enterprise architectures
  • Travel to customer sites, conferences, and other related events

Requirements For Customer Engineer III, Applied AI, Google Cloud

Java
Python
  • Bachelor's degree in Computer Science, related technical field, or equivalent practical experience
  • 10 years of experience with cloud native architecture in a customer-facing or support role
  • 3 years of Conversational AI technology experience
  • Experience engaging with and presenting to technical stakeholders and executive leaders
  • Experience building or leveraging AI Solutions or ML APIs
  • Fluency in English and Spanish
  • Basic Portuguese fluency preferred
  • Experience with contact center technologies preferred
  • Experience with building and using AI (ML APIs, Machine Learning templates, RAG, LLMs) preferred
  • Experience in coding using Java, C++, or Python preferred
  • Experience with document and image AI preferred

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