Customer Engineering Manager III, AI Infrastructure, Google Cloud

Google Cloud Platform helps customers transform their business using cloud technology, focusing on security, reliability, and scalability across infrastructure to applications.
Cloud
Staff Software Engineer
In-Person
5,000+ Employees
10+ years of experience
AI · Enterprise SaaS · Cloud

Description For Customer Engineering Manager III, AI Infrastructure, Google Cloud

Google Cloud Platform is seeking a Customer Engineering Manager III to lead their AI Infrastructure initiatives. This role combines technical leadership with customer-facing responsibilities, requiring expertise in cloud native architecture and AI infrastructure. The position involves leading a team of pre-sales engineers and field solution architects who engage directly with customers to demonstrate Google Cloud services and address technical challenges.

The ideal candidate will bring 10 years of cloud experience and strong leadership capabilities to help shape how businesses leverage Google Cloud technology. You'll be responsible for building and managing high-performing technical teams, ensuring they're well-equipped to support customer needs and business goals. The role requires deep technical knowledge of AI accelerators, cloud infrastructure, and machine learning solutions, combined with excellent communication skills to effectively present complex technical concepts to various audiences.

As part of Google Cloud, you'll work at the forefront of cloud technology, helping organizations digitally transform their businesses. The position offers the opportunity to work with cutting-edge technology in AI and cloud infrastructure, while developing and implementing strategies that directly impact customer success. You'll collaborate across multiple teams, including sales, product management, customer support, and engineering, making this an ideal role for someone who excels in both technical leadership and cross-functional collaboration.

The role requires travel up to 25% of the time and offers the flexibility to work from several major tech hubs including Sunnyvale, Kirkland, or New York. This position is perfect for candidates who want to combine technical expertise with business leadership, working at a company that's at the forefront of cloud and AI innovation.

Last updated 2 minutes ago

Responsibilities For Customer Engineering Manager III, AI Infrastructure, Google Cloud

  • Collaborate with Sales and CE management to determine proper staffing levels
  • Assess CE team's go-to-market readiness and build training plans
  • Work with Google Cloud Sales team leadership to identify, qualify, and prioritize coverage
  • Work with various teams to resolve product problems affecting pre- and post-sales customer satisfaction

Requirements For Customer Engineering Manager III, AI Infrastructure, Google Cloud

Kubernetes
  • Bachelor's degree or equivalent practical experience
  • 10 years of experience with cloud native architecture in a customer-facing or support role
  • Experience in leadership, including people management, team leadership, mentorship, or coaching
  • Experience with cloud and AI infrastructure
  • Experience building or leveraging machine learning solutions
  • Ability to travel up to 25% of the time
  • Knowledge of AI accelerators, PaaS, SaaS, IaaS, public cloud

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