Customer Solutions Engineer, Google Flights

Google Cloud Platform helps customers transform their business with cloud technology, focusing on security, reliability, and scalability.
$118,000 - $174,000
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Travel

Description For Customer Solutions Engineer, Google Flights

Google Cloud Platform is seeking a Customer Solutions Engineer for their Flights team to bridge technical implementation and customer success. This role combines hands-on technical expertise with customer-facing responsibilities, requiring strong programming skills in languages like Python, Java, and proficiency with SQL and Linux systems. The position offers an opportunity to work with Google's cutting-edge cloud technology while helping shape the future of travel technology solutions.

The role involves collaborating with cross-functional teams to implement and improve Google's Pricing and Shopping products in the Travel industry. You'll be responsible for designing, coding, and deploying solutions to technical problems, while also serving as an escalation point for customer issues. This includes participating in an on-call support rotation and working closely with Flight Solutions Consultants to understand and address customer business needs.

As part of Google Cloud, you'll be working in a rapidly growing business that serves customers in over 200 countries. The position offers competitive compensation ($118,000-$174,000) plus bonus, equity, and comprehensive benefits. This is an excellent opportunity for someone with 3+ years of technical experience who wants to combine engineering expertise with customer solution delivery in a dynamic, global technology leader.

The ideal candidate will have strong coding abilities, experience with cloud technologies, and excellent communication skills to translate technical concepts across different audience levels. You'll be part of an entrepreneurial team helping businesses of all sizes leverage technology to connect with their customers, employees, and partners.

Last updated 6 days ago

Responsibilities For Customer Solutions Engineer, Google Flights

  • Work with the team on Pricing and Shopping products, and build experience in the Travel industry
  • Collaborate cross-functionally to understand and leverage existing products, tools, and practices
  • Implement efficient solutions to technical problems for customers, including design, coding, and deployment
  • Act as an escalation point in the resolution of customers' issues, including participation in on-call support rotation
  • Work with Flights Solutions Consultants to understand customer business needs and improve processes

Requirements For Customer Solutions Engineer, Google Flights

Python
Java
Linux
  • Bachelor's degree in Computer Science or equivalent practical experience
  • 3 years of experience in coding with data structures, algorithms, software design, and cloud technologies
  • 3 years of experience with SQL/MySQL and Unix/Linux operating systems and commands
  • 3 years of experience with troubleshooting in a technical support capacity

Benefits For Customer Solutions Engineer, Google Flights

Medical Insurance
Equity
Vision Insurance
Dental Insurance
  • Medical Insurance
  • Equity
  • Vision Insurance
  • Dental Insurance

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