Customer Solutions Engineer, Google Flights

Google Cloud Platform helps customers transform their business with cloud technology, focusing on security, reliability, and scalability.
$118,000 - $174,000
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Travel

Description For Customer Solutions Engineer, Google Flights

Google Cloud Platform is seeking a Customer Solutions Engineer for their Flights team to bridge technical implementation and customer success. This role combines hands-on technical expertise with customer-facing responsibilities, requiring strong programming skills in languages like Python, Java, and proficiency with SQL and Linux systems. The position offers an opportunity to work with Google's cutting-edge cloud technology while helping shape the future of travel technology solutions.

The role involves collaborating with cross-functional teams to implement and improve Google's Pricing and Shopping products in the Travel industry. You'll be responsible for designing, coding, and deploying solutions to technical problems, while also serving as an escalation point for customer issues. This includes participating in an on-call support rotation and working closely with Flight Solutions Consultants to understand and address customer business needs.

As part of Google Cloud, which serves customers in over 200 countries, you'll be contributing to enterprise-grade solutions that leverage Google's cutting-edge technology. The position offers competitive compensation ($118,000-$174,000) plus bonus, equity, and comprehensive benefits. This role is perfect for someone who combines strong technical skills with excellent communication abilities and enjoys working at the intersection of technology and business solutions.

The ideal candidate will have at least 3 years of experience in coding, cloud technologies, and technical support, with a strong background in SQL/MySQL and Unix/Linux systems. You'll need to be adept at navigating business organizations, managing multiple stakeholders, and translating business requirements into technical solutions. This role offers the opportunity to work with industry-leading technology while making a significant impact on how businesses leverage Google Cloud Platform's travel solutions.

Last updated 2 months ago

Responsibilities For Customer Solutions Engineer, Google Flights

  • Work with the team on Pricing and Shopping products, and build experience in the Travel industry
  • Collaborate cross-functionally to understand and leverage existing products, tools, and practices
  • Implement efficient solutions to technical problems for customers, including design, coding, and deployment
  • Act as an escalation point in the resolution of customers' issues, including participation in on-call support rotation
  • Work with Flights Solutions Consultants to understand customer business needs and improve processes

Requirements For Customer Solutions Engineer, Google Flights

Python
Java
Linux
  • Bachelor's degree in Computer Science or equivalent practical experience
  • 3 years of experience in coding with data structures, algorithms, software design, and cloud technologies
  • 3 years of experience with SQL/MySQL and Unix/Linux operating systems and commands
  • 3 years of experience with troubleshooting in a technical support capacity

Benefits For Customer Solutions Engineer, Google Flights

Medical Insurance
Dental Insurance
Vision Insurance
  • Bonus
  • Equity
  • Benefits package (not specified in detail)

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