Data Scientist, Google Cloud Support

As part of the Cloud Support Data Science team at Google, you will play a key role in using data and machine intelligence to empower data-driven execution of strategy and operations for Google customers. We work collaboratively with Sales, Engineering and other Cloud Support teams to build analytics solutions that enable actionable insights to provide an effortless customer experience.

In this role, you will work on a variety of stakeholder projects with opportunities to address problems that require innovative solutions and data products. You will be responsible for:

• Building and maintaining data pipelines and time series models to generate support case volume forecasts that enable long-term capacity planning and short-term scheduling decisions.
• Leading monthly business reviews with executive stakeholders, sharing insights on drivers of change across a dynamic organization.
• Engaging broadly with the organization to identify, prioritize, frame, and structure complex and ambiguous challenges, where advanced analytics projects or tools can have the biggest impact.
• Helping define the direction for the team, and influencing the direction of the associated engineering and infrastructure work.

The ideal candidate will have a Bachelor's degree in Computer Science, Information Systems, or a related technical field (or equivalent practical experience), with a Master's degree in a quantitative focus being preferred. You should have at least 3 years of experience in developing/deploying machine learning and time series forecasting models, applying statistical modeling, and analyzing data using SQL and databases.

Google Cloud serves customers in more than 200 countries and territories, making it a trusted partner for growth and solving critical business problems. Join us in this exciting opportunity to make a significant impact in the cloud industry!