Head of Developer Policy Support, Trust and Safety
Description For Head of Developer Policy Support, Trust and Safety
Google's Trust and Safety team is seeking a Head of Developer Policy Support to lead their policy support function within Developer Experience (DevEx). This role combines technical expertise with strategic leadership to protect users and partners across Google's product ecosystem. The position involves managing and scaling support solutions for Play developers facing policy compliance issues, ensuring successful app launches while maintaining high developer satisfaction.
As a leader in this role, you'll work at the intersection of policy, technology, and user safety, collaborating with cross-functional teams including engineers and product managers. You'll be responsible for establishing best practices, monitoring operational metrics, and driving solutions that balance developer success with platform integrity.
The role offers a competitive compensation package including a base salary range of $198,000-$282,000, plus bonus, equity, and comprehensive benefits. This is an opportunity to join Google's elite Trust & Safety team, working alongside diverse experts in abuse fighting and user trust across 40+ languages globally.
The ideal candidate brings 13+ years of Trust and Safety experience, strong leadership capabilities, and a passion for problem-solving in a dynamic environment. You'll be part of Google's mission to make the internet safer while enabling developers to succeed on the Play Store platform.
This position offers the unique opportunity to impact Google's developer ecosystem while working with cutting-edge technology and policy challenges. You'll lead initiatives that directly influence the safety and integrity of Google's products while fostering a positive developer community.
Responsibilities For Head of Developer Policy Support, Trust and Safety
- Manage developer support function, providing guidance and coaching in establishing and running developer policy support within Trust and Safety (T&S)
- Oversee the timely resolution of policy issues reported by developers
- Work with product management, engineering, and account teams to advocate for developer needs
- Evaluate and support processes, tools, and workflows to enhance efficiency and customer satisfaction
- Track and analyze key performance indicators (KPIs)
- Manage high priority escalations that occur outside of standard non work hours including weekends/holidays
Requirements For Head of Developer Policy Support, Trust and Safety
- Bachelor's degree or equivalent practical experience
- 13 years of experience in Trust and Safety, Operations, or Service Management
- 2 years of experience leading teams or people management
- Master's or PhD in a relevant field or equivalent practical experience (preferred)
- 15 years of experience in Technology, Product Policy, Trust and Safety or related fields (preferred)
- Experience leading and mentoring teams in a developer support or customer success environment
- Experience working with policy teams
- Ability to provide excellent customer service and building relationships with developers
- Excellent problem-solving skills with attention to detail
Benefits For Head of Developer Policy Support, Trust and Safety
- Bonus
- Equity
- Comprehensive benefits package
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