Head of Developer Policy Support, Trust and Safety
Description For Head of Developer Policy Support, Trust and Safety
Google's Trust & Safety team is seeking a Head of Developer Policy Support to lead their policy support function within Developer Experience (DevEx). This senior leadership role involves managing and scaling support operations for Play Store developers, ensuring policy compliance while maintaining high developer satisfaction. The position combines technical expertise with strategic leadership, requiring 13+ years of experience in Trust and Safety or related fields.
The role focuses on protecting users and partners across Google's product ecosystem while building and maintaining developer relationships. You'll lead a team responsible for resolving policy issues, improving operational processes, and working cross-functionally with product management and engineering teams. The position offers a competitive salary range of $198,000-$282,000 plus comprehensive benefits, equity, and bonus opportunities.
As a leader in this role, you'll be responsible for establishing best practices, developing scalable support solutions, and driving continuous improvement in operational metrics. The position requires excellent problem-solving skills, strong leadership capabilities, and the ability to handle high-priority escalations, including during non-standard hours.
This is an excellent opportunity for an experienced professional who is passionate about trust and safety in technology, has a strong background in policy and developer support, and wants to make a significant impact on Google's developer ecosystem. The role offers the chance to work with cutting-edge technology while shaping the future of developer policy support at one of the world's leading technology companies.
The position is based in either Sunnyvale, CA or Atlanta, GA, offering the opportunity to work with diverse teams across Google's global operations. You'll be part of a team that takes pride in promoting trust in Google and ensuring the highest levels of user safety while enabling developers to successfully launch their apps on the Play Store.
Responsibilities For Head of Developer Policy Support, Trust and Safety
- Manage developer support function, providing guidance and coaching in establishing and running a developer policy support within Trust & Safety (T&S)
- Oversee the timely and effective resolution of policy issues reported by developers
- Work with product management, engineering, and account teams to advocate for developer needs
- Evaluate and improve support processes, tools, and workflows to enhance efficiency and customer satisfaction
- Manage high priority escalations that occur outside of standard non work hours including weekends/holidays
Requirements For Head of Developer Policy Support, Trust and Safety
- Bachelor's degree or equivalent practical experience
- 13 years of experience in Trust and Safety, Operations, or Service Management
- 2 years of experience leading teams or people management
- Master's or PhD in a relevant field or equivalent practical experience (preferred)
- 15 years of experience in Technology, Product Policy, Trust and Safety or related fields (preferred)
- Experience leading and mentoring teams in a developer support or customer success environment
- Experience working with policy teams
- Ability and passion to provide excellent customer service and building relationships with developers
- Excellent problem-solving skills with attention to detail in a fluid environment
Benefits For Head of Developer Policy Support, Trust and Safety
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Equity
- 401k
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