Incident Manager, Messages Spam and Abuse, Trust and Safety
Description For Incident Manager, Messages Spam and Abuse, Trust and Safety
Google's Trust and Safety team is at the forefront of protecting users and partners across all Google products. As an Incident Manager in the Messages Spam and Abuse division, you'll play a crucial role in identifying and addressing safety and integrity challenges. The position requires a strategic mindset and the ability to work globally with various teams to combat abuse and fraud cases efficiently.
The role involves leading cross-functional responses to high-priority escalations, managing incident protocols, and ensuring effective communication across executive stakeholders. You'll be part of a diverse team of experts working in over 40 languages to reduce risk and fight abuse across Google's product ecosystem.
The ideal candidate brings 4+ years of experience in Trust and Safety or related fields, with proven expertise in incident management and escalation handling. You'll need excellent communication skills, the ability to perform under pressure, and a commitment to maintaining user safety standards.
Working at Google's Kirkland location, you'll enjoy a competitive compensation package ranging from $108,000 to $158,000, plus bonus, equity, and comprehensive benefits. The role offers the opportunity to make a significant impact on user trust and safety while working with cutting-edge technology and talented professionals.
This position is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving complex challenges, and is passionate about creating a safer internet experience for millions of users. You'll be part of Google's mission to protect users while maintaining the highest standards of trust and safety across their global platform.
Responsibilities For Incident Manager, Messages Spam and Abuse, Trust and Safety
- Collaborate with cross-functional teams across Legal, Communications, Public Relations, Trust and Safety, Engineering and Public Policy to resolve escalations
- Lead cross-functional response to particularly sensitive, high priority escalations, including sending executive communications, leading meetings with executive stakeholders
- Perform responsibilities on a rotation basis, including weekend coverage
- Manage implementation of incident management standards and protocols across Trust and Safety escalation teams
- Manage or assist in conducting postmortems and incident reviews
- Manage multiple projects of moderate to high scope
Requirements For Incident Manager, Messages Spam and Abuse, Trust and Safety
- Bachelor's degree or equivalent practical experience
- 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields
- Experience in escalation management, executive communications, and incident commanding workflows with excellent communication skills
- 2 years of experience in Incident Management, Triage or Security Command Center
- Ability to work outside normal business hours on occasion to support an incident
- Ability to lead stakeholders and motivate consensus across all levels
- Ability to function well in high-pressure situations
- Excellent communication skills, with the ability to work in cross-functional teams, including with executive stakeholders
Benefits For Incident Manager, Messages Spam and Abuse, Trust and Safety
- bonus
- equity
- comprehensive benefits
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