Incident Manager, Messages Spam and Abuse, Trust and Safety

Trust and Safety at Google is dedicated to protecting users and partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. As an Incident Manager in the Messages Spam and Abuse team, you'll be at the forefront of identifying and tackling significant challenges that impact product safety and integrity. The role requires a strategic mindset and the ability to work globally with various teams to combat abuse and fraud cases efficiently.

You'll be part of a diverse team of experts working to make the internet safer, partnering with teams across Google to deliver innovative solutions in areas such as malware, spam, and account hijacking. The position involves managing sensitive escalations, leading cross-functional responses, and ensuring effective incident management protocols.

The role offers competitive compensation including a base salary range of $108,000-$158,000, plus bonus, equity, and comprehensive benefits. You'll work in a collaborative environment, leading stakeholders across different departments and managing high-priority incidents that directly impact user trust and safety.

This position is perfect for someone who thrives in high-pressure situations, has excellent communication skills, and is passionate about maintaining trust in digital platforms. You'll be responsible for implementing incident management standards, conducting postmortems, and ensuring continuous improvement in safety protocols.

Working at Google means joining a company committed to diversity, equity, and inclusion, with opportunities to make a significant impact on user safety across global products. The role requires occasional work outside normal business hours and weekend coverage, offering a dynamic and challenging environment for professional growth.