Incident Manager, Messages Spam and Abuse, Trust and Safety
Description For Incident Manager, Messages Spam and Abuse, Trust and Safety
Google's Trust and Safety team is seeking an Incident Manager to join their Messages Spam and Abuse division. This role is crucial in protecting users and partners from abuse across Google's product ecosystem including Search, Maps, Gmail, and Google Ads. The position requires a strategic thinker with strong technical knowledge and excellent communication skills who can work effectively under pressure.
The role involves leading cross-functional responses to high-priority escalations, managing incident protocols, and ensuring the highest standards of user safety. You'll collaborate with various teams including Legal, Communications, Engineering, and Public Policy to resolve complex issues and maintain trust in Google's platforms.
As an Incident Manager, you'll be responsible for managing sensitive escalations, implementing incident management standards, and conducting thorough post-incident reviews. The position offers a competitive salary range of $108,000-$158,000, plus additional benefits including bonus and equity.
The ideal candidate will have at least 4 years of experience in data analytics, Trust and Safety, policy, or cybersecurity, with specific expertise in incident management. You should be comfortable working outside normal business hours when needed and have a proven track record of leading stakeholders and building consensus across all levels.
This role is perfect for someone who is passionate about internet safety, has excellent problem-solving skills, and thrives in a fast-paced environment. You'll be part of a diverse team working globally to reduce risk and fight abuse across all of Google's products, protecting users, advertisers, and publishers in over 40 languages.
The position offers the opportunity to make a significant impact on user safety and trust at one of the world's leading technology companies. You'll work with cutting-edge technology and talented professionals while contributing to Google's mission of organizing the world's information and making it universally accessible and useful.
Responsibilities For Incident Manager, Messages Spam and Abuse, Trust and Safety
- Collaborate with cross-functional teams across Legal, Communications, Public Relations, Trust and Safety, Engineering and Public Policy to resolve escalations
- Lead cross-functional response to particularly sensitive, high priority escalations, including sending executive communications, leading meetings with executive stakeholders
- Perform responsibilities on a rotation basis, including weekend coverage
- Manage implementation of incident management standards and protocols across Trust and Safety escalation teams
- Manage or assist in conducting postmortems and incident reviews
- Manage multiple projects of moderate to high scope
Requirements For Incident Manager, Messages Spam and Abuse, Trust and Safety
- Bachelor's degree or equivalent practical experience
- 4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields
- Experience in escalation management, executive communications, and incident commanding workflows with excellent communication skills
- 2 years of experience in Incident Management, Triage or Security Command Center
- Master's degree in a related field or equivalent practical experience (preferred)
- Ability to work outside normal business hours on occasion to support an incident
- Ability to lead stakeholders and motivate consensus across all levels
- Ability to function well in high-pressure situations
- Excellent communication skills, with the ability to work in cross-functional teams, including with executive stakeholders
Benefits For Incident Manager, Messages Spam and Abuse, Trust and Safety
- Bonus
- Equity
- Benefits package
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