Infrastructure Support Engineer, Sovereign Operations

Google is a global technology leader specializing in internet-related services and products.
DevOps
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Infrastructure Support Engineer, Sovereign Operations

Google is seeking an Infrastructure Support Engineer for their Sovereign Operations team in London. This role focuses on operating and securing private cloud services for customers with high security requirements. As the first point of contact for customers experiencing technical issues, you'll troubleshoot and resolve incidents across private cloud workloads. The position requires strong Linux and cloud platform knowledge, with opportunities to work with cutting-edge technologies like Kubernetes and GCP.

The role combines technical support, system administration, and cloud operations, requiring collaboration with various Google teams to resolve complex issues. You'll be responsible for monitoring systems, responding to alerts, and maintaining high service standards. The position offers exposure to advanced cloud technologies while working with security-sensitive deployments.

This is an excellent opportunity for someone with infrastructure and support experience looking to work with enterprise-grade cloud solutions. The role requires security clearance and participation in on-call rotations, demonstrating Google's commitment to providing 24/7 support for critical infrastructure. You'll contribute to improving Google's global operations by updating documentation and sharing knowledge across international teams.

Working at Google provides exposure to industry-leading cloud technologies and the chance to solve complex technical challenges. The role offers professional growth opportunities while working with diverse teams and enterprise customers. If you're passionate about cloud infrastructure, customer support, and maintaining secure systems, this position offers a unique blend of technical and customer-facing responsibilities.

Last updated 3 hours ago

Responsibilities For Infrastructure Support Engineer, Sovereign Operations

  • Monitor and support queues, troubleshoot and resolve customer issues as appropriate
  • Collaborate with other Google teams in the United Kingdom (UK) Sovereign Operations, as well as wider Google Cloud Engineering teams, to resolve complex issues
  • Respond and take action from platform alerts as necessary, and suggest and run continuous improvement initiatives
  • Support the development and evolution of Service Desk processes
  • Participate in a 24/7 on-call rotation for incident response escalation within response Service Level Agreements (SLA)

Requirements For Infrastructure Support Engineer, Sovereign Operations

Linux
Kubernetes
  • Bachelor's degree or equivalent practical experience
  • 2 years of experience in Technical Customer Support, IT Operations, or Systems Administration
  • Experience with supporting Linux operating systems, networking, scripting and automation, and application troubleshooting
  • Security Check (SC) level Security Clearance, and a willingness to attain Developed Vetting (DV)

Interested in this job?

Jobs Related To Google Infrastructure Support Engineer, Sovereign Operations

Data Center Technician, Technical Operations

Data Center Technician position at Google, responsible for maintaining and troubleshooting hardware infrastructure in Phoenix, AZ. Salary range $66,500-$100,000 plus benefits.

Data Center Facilities Engineer, Electrical (English, Japanese)

Data Center Facilities Engineer position at Google, combining electrical engineering expertise with data center operations, requiring bilingual proficiency in English and Japanese.

Data Center Facilities Engineer, Mechanical (English, Japanese)

Data Center Facilities Engineer position at Google, managing mechanical and HVAC systems in Inzai, Japan, requiring bilingual skills.

Data Center Technician, Technical Operations

Data Center Technician position at Google, maintaining and troubleshooting hardware infrastructure in Phoenix, AZ. Salary range $66.5K-$100K plus benefits.

Infrastructure Support Engineer, Sovereign Operations

Infrastructure Support Engineer position at Google, focusing on private cloud services support and maintenance, requiring Linux expertise and security clearance.