Infrastructure Support Engineer, Sovereign Operations

Google is seeking an Infrastructure Support Engineer for their Sovereign Operations team in London. This role focuses on operating and securing private cloud services for customers with high security requirements. As the first point of contact for customers experiencing technical issues with private cloud workloads, you'll be responsible for troubleshooting and resolving various incidents, serving as a crucial bridge between customers and internal Google teams.

The position requires strong technical expertise in Linux systems, networking, and cloud technologies, particularly GCP. You'll be working with cutting-edge cloud infrastructure, helping to scale, secure, and maintain private cloud deployments while collaborating with Google Cloud product teams to enhance technology solutions.

Key aspects of the role include providing timely technical support, diagnosing incidents, and implementing solutions. You'll work closely with other Google teams to handle complex issues and contribute to improving documentation and playbooks. The role involves participating in a 24/7 on-call rotation and occasionally working non-standard hours.

This is an excellent opportunity for someone with a background in technical support or systems administration who wants to work with advanced cloud technologies at one of the world's leading tech companies. You'll be part of a team that's essential to maintaining Google's high standards of customer service while working with sophisticated private cloud infrastructure.

The role offers the chance to work on complex technical challenges, collaborate with talented engineers across Google, and make a significant impact on customer success with Google Cloud. If you're passionate about cloud technology, problem-solving, and providing excellent customer support, this position offers an exciting career path in cloud infrastructure support.