Infrastructure Support Engineer, Sovereign Operations

Google is a global technology leader specializing in internet-related services and products.
DevOps
Entry-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
Enterprise SaaS · Cloud

Description For Infrastructure Support Engineer, Sovereign Operations

Google is seeking an Infrastructure Support Engineer for their Sovereign Operations team in London. This role focuses on operating and securing private cloud services for customers with high security requirements. As the first point of contact for customers experiencing technical issues with private cloud workloads, you'll be responsible for troubleshooting and resolving various incidents, serving as a crucial bridge between customers and internal Google teams.

The position requires strong technical expertise in Linux systems, networking, and cloud technologies, particularly GCP. You'll be working with cutting-edge cloud infrastructure, helping to scale, secure, and maintain private cloud deployments while collaborating with Google Cloud product teams to enhance technology solutions.

This role offers an exciting opportunity to work with advanced cloud technologies while maintaining high security standards. You'll be part of a dynamic team that handles critical infrastructure, requiring both technical prowess and excellent problem-solving skills. The position includes participation in an on-call rotation and may require non-standard work hours, reflecting the critical nature of the support provided.

Working at Google means joining a company that values diversity, inclusion, and innovation. The role offers the chance to work with world-class technology and contribute to the evolution of cloud computing, while supporting some of the most demanding and security-conscious customers. If you're passionate about cloud infrastructure, problem-solving, and customer support, this role provides an excellent opportunity to grow your career in cloud computing while working with cutting-edge technology.

Last updated 22 days ago

Responsibilities For Infrastructure Support Engineer, Sovereign Operations

  • Monitor and support queues, troubleshoot and resolve customer issues as appropriate
  • Collaborate with other Google teams in the United Kingdom (UK) Sovereign Operations, as well as wider Google Cloud Engineering teams, to resolve complex issues
  • Respond and take action from platform alerts as necessary, and suggest and run continuous improvement initiatives
  • Support the development and evolution of Service Desk processes
  • Participate in a 24/7 on-call rotation for incident response escalation within response Service Level Agreements (SLA)

Requirements For Infrastructure Support Engineer, Sovereign Operations

Linux
Kubernetes
  • Bachelor's degree or equivalent practical experience
  • 2 years of experience in Technical Customer Support, IT Operations, or Systems Administration
  • Experience with supporting Linux operating systems, networking, scripting and automation, and application troubleshooting
  • Developed Vetting (DV) level Security Clearance
  • Experience in working with operating systems, kubernetes, and public cloud technologies (e.g. GCP) (preferred)
  • Experience with creating scripts to automate common tasks (preferred)
  • Understanding of local and wide area network (LAN/WAN) (preferred)

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