Product Support Manager, Gemini Consumer Support

Google's gTech Users and Products (gUP) team is seeking a Product Support Manager for their Gemini Consumer Support team. This role is crucial in supporting Gemini app and web users, focusing on operational launch and post-launch needs. The position involves guiding users through key journeys, establishing consumer and technical support strategies, and optimizing channel mix for scale.

The role offers a competitive base salary range of $85,500-$125,000 plus bonus, equity, and benefits. As a Product Support Manager, you'll be responsible for designing and driving consumer support strategy, leading strategic programs, and being a trusted advisor to product teams to improve user experience. You'll work closely with Product Managers, Engineers, and various cross-functional teams to ensure product market fit and advance scaled support strategy.

The ideal candidate should have at least 2 years of experience in project management or customer-facing roles, with a Bachelor's degree or equivalent practical experience. Strong skills in troubleshooting, data analysis, and project management are preferred. The role requires excellent communication and leadership abilities to drive cross-functional collaboration and strategic initiatives.

Working at Google's gTech team means being part of a mission to advocate for users by creating helpful and trusted experiences across the product ecosystem. The team plays a vital role in bringing Google's innovative products to life, supporting customers globally with solutions rooted in technical skill and product expertise. This position offers an opportunity to directly impact user experience and product development while working with cutting-edge technology at one of the world's leading tech companies.

The role is based in Boulder, CO, and offers comprehensive benefits along with the opportunity to work on Google's newest AI product, Gemini. You'll be part of a team that values diversity, equality, and inclusion, working in an environment that promotes innovation and user-centric solutions. This is an excellent opportunity for someone passionate about user advocacy, product support, and technological innovation to make a significant impact at Google.