Product Support Manager, Payments

Google's gTech Users and Products (gUP) division is seeking a Product Support Manager for their Payments team. This role is crucial in creating helpful and trusted experiences across Google's product ecosystem. The position involves working with Engineers, Product Managers, and Technical Program Managers to optimize payment platform products.

The role requires a unique blend of technical expertise and management skills, with a focus on payment systems and automation. You'll be responsible for handling technical escalations, developing workflows, and driving automation initiatives. The position offers an opportunity to work with cross-functional teams globally, making a direct impact on Google's payment infrastructure.

Key aspects of the role include technical troubleshooting, SQL proficiency, and the ability to translate complex technical concepts to various audiences. You'll be instrumental in improving operational efficiency and developing solutions for payment-related challenges. The role offers competitive compensation ($106,000-$156,000) plus bonus, equity, and benefits.

This is an excellent opportunity for someone with strong technical and management skills who wants to work at one of the world's leading tech companies. You'll be part of a team that drives innovation and efficiency in payment experiences, working on challenging problems while collaborating with talented professionals across different time zones.

The ideal candidate will have 5+ years of experience in program/project management, strong technical troubleshooting abilities, and excellent problem-solving skills. You'll be working in Boulder, CO, contributing to Google's mission of creating products and services that make the world a better place.