Product Support Manager, Payments

Google's gTech Users and Products (gUP) division is seeking a Product Support Manager for their Payments team. This role is crucial in driving innovation and efficiency in payment experiences through technical operations. The position offers a competitive salary range of $106,000-$156,000 plus bonus, equity, and benefits.

The role involves working closely with Engineers, Product Managers, Technical Program Managers, and Product Solutions Engineers to optimize and manage scaled services across Payment Platform Products. The successful candidate will be responsible for technical escalations, workflow development, and automation initiatives within the Google Operations Center team.

Key responsibilities include serving as a subject matter expert for payment escalations, developing automation solutions, overseeing KPIs, and managing multiple work-streams simultaneously. The role requires strong technical troubleshooting skills, SQL knowledge, and the ability to translate complex technical concepts to non-technical audiences.

The position is based in Boulder, CO, and requires 5 years of experience in program/project management with cross-functional global teams. The ideal candidate will have a Bachelor's degree or equivalent experience, strong problem-solving skills, and experience in creating narratives and influencing product roadmaps.

Google offers a comprehensive benefits package and promotes an inclusive work environment, committed to equal opportunity employment. The role provides an excellent opportunity to impact Google's payment systems while working with cutting-edge technology and diverse teams.

This position is perfect for someone who is passionate about technical operations, process improvement, and driving efficiency through automation. The successful candidate will play a vital role in shaping the future of Google's payment platforms while working in a collaborative and innovative environment.