Regional Operations Manager, Trust and Safety Compute (Vietnamese, English)

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Security
Mid-Level Software Engineer
In-Person
5,000+ Employees
4+ years of experience
Enterprise SaaS

Description For Regional Operations Manager, Trust and Safety Compute (Vietnamese, English)

Google's Trust & Safety team is seeking a Regional Operations Manager to lead policy-related issues for Play and Android Operations in the APAC region. This role combines policy expertise, operational excellence, and strategic leadership to ensure a safe app experience for users. The position requires fluency in both Vietnamese and English, making it ideal for bilingual professionals with experience in trust and safety, policy enforcement, or content moderation.

The role offers an opportunity to work at the intersection of policy and technology, managing critical escalations and driving process improvements across multiple stakeholder groups. You'll be responsible for representing the APAC region in policy discussions, leading developer education initiatives, and implementing strategic improvements to enforcement processes.

As part of Google's Trust & Safety team, you'll join a diverse group of experts working to make the internet safer across Google's product ecosystem. The team spans multiple disciplines, including analysts, policy specialists, engineers, and program managers, all working together to combat abuse and protect users globally.

The ideal candidate will bring strong communication skills, strategic thinking, and the ability to navigate complex policy landscapes. You'll need to demonstrate experience in stakeholder management, process improvement, and cross-functional collaboration. This role offers the opportunity to make a significant impact on Google Play's safety and policy framework while working with teams across the globe.

Benefits include the opportunity to work with cutting-edge technology, contribute to user safety at a global scale, and be part of Google's innovative culture. The position is based in Singapore, offering exposure to the dynamic APAC technology market and the chance to work with diverse teams across multiple regions.

Last updated 15 days ago

Responsibilities For Regional Operations Manager, Trust and Safety Compute (Vietnamese, English)

  • Lead the resolutions of various policy related issues for Trust and Safety (T&S) Play and Android Operations in the region to ensure a safe app experience
  • Manage escalations, and deliver process improvement to mitigate the future risks, working with stakeholders across Play Partnerships, Policy, Operations, Engineering, Product, Government Affairs and Legal teams
  • Deliver cross-functional projects collaborating with teams across various regions to land foundational improvement to our policies and enforcement processes
  • Represent APAC region to gather stakeholder feedback for Google Play Policies and Operations, identify risks and build strategies
  • Lead policy education for developers in the region and improve the presence and influence of Google Play

Requirements For Regional Operations Manager, Trust and Safety Compute (Vietnamese, English)

  • Bachelor's degree or equivalent practical experience
  • 4 years of experience in Trust and Safety, policy, business operations, content moderations or related fields
  • Ability to communicate in Vietnamese and English fluently to manage communications and policy in the region
  • Experience in developing narratives to influence internal and external stakeholders
  • Knowledge of content moderation, development operations, policy enforcement, customer support or policy creation
  • Excellent communication skills, with the ability to present policy concepts
  • Excellent problem-solving skills with attention to detail in a fluid environment

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