Reverse and Returns Logistics Manager
Description For Reverse and Returns Logistics Manager
Google is seeking a Reverse and Returns Logistics Manager to lead complex, multi-disciplinary projects in their Technical Infrastructure team. This role involves managing reverse logistics materials, process improvement, and leading new project initiatives for Americas server operations logistics.
The ideal candidate will have a Bachelor's degree in HR, Business, or a related field, with 7 years of experience in customer-facing logistics operations and managing vendors. They should also have 5 years of experience managing operations and leading cross-regional teams.
Key responsibilities include:
- Developing and communicating reverse logistics plans for Global Server Operations
- Ensuring accurate documentation and training for 3PL partners
- Driving process improvements and change management
- Managing centralized reverse and RMA teams
- Being a subject matter expert on Google systems for reverse logistics
The role offers a competitive salary range of $129,000-$191,000 plus bonus, equity, and benefits. Google is committed to diversity, equity, and inclusion, aiming to build a workforce representative of its users.
This position requires strong problem-solving skills, data analysis capabilities, and excellent stakeholder management. Experience in data center equipment environments or computer component manufacturing is preferred. Knowledge of SQL, analytics, and Operations Six Sigma certification is a plus.
Join Google's Technical Infrastructure team to help build the architecture behind Google's product portfolio, ensuring users have the best and fastest experience possible.
Responsibilities For Reverse and Returns Logistics Manager
- Develop, update and communicate the reverse logistics de-population, rack removal, RMA and rack movement plans by site for Global Server Operations (GSO) logistics
- Ensure accurate and understandable de-population, rack removal, battery decommission, rack movement, and reverse logistics documents are available to all 3PL partners and ensuring Third-Party Logistics (3PL) training is documented
- Be responsible for process improvement recommendations, change management, standardization of user documentation, creating processes that drive action, and preventing decommisions from missing service level objective (SLO) promises
- Be accountable for 3PL Centralized Reverse and Return Merchandise Authorizations (RMA) teams working blockers and bugs that inhibit the GSO team from meeting or beating SLO's
- Be the subject matter expert on all Google systems utilized to plan and execute reverse logistics and rack move functions
Requirements For Reverse and Returns Logistics Manager
- Bachelor's degree in HR, Business, a related field, or equivalent practical experience
- 7 years of experience in a customer or client-facing role supporting logistics operations
- 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics
- 5 years of experience managing operations and leading cross-regional teams
Benefits For Reverse and Returns Logistics Manager
- bonus
- equity
- benefits
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