Senior Product Manager, Omni-Channel Commerce, Google Store

Google is seeking an operationally focused and results-oriented Senior Product Manager to lead key initiatives within the Google Store Omni-Channel Commerce team. The role involves driving product development for important aspects of the post-purchase customer journey, including developing and optimizing operational and logistical products that enhance the overall ownership experience. The position focuses on shaping how customers interact with Google Store after their purchase, particularly in areas such as device repair, order delivery, and support interactions.

Responsibilities include:

• Developing a comprehensive understanding of Google Store's operational systems and processes related to order fulfillment, delivery, and reverse logistics.
• Identifying opportunities for improvement and optimization, working with engineering and operations teams to implement solutions.
• Defining the multi-year direction for the product area, managing the road map and priorities, and overseeing high-quality on-time execution.
• Identifying and driving new partnership opportunities across Google and beyond to enhance user acquisition, engagement, and unique value proposition.
• Utilizing data and analytics to understand customer behavior, identify pain points, and measure the impact of product improvements on key metrics.

The ideal candidate should have a Bachelor's degree or equivalent practical experience, 8 years of experience in product management or related technical role, 3 years of experience taking technical products from conception to launch, experience developing eCommerce products and technologies, and experience with Logistics or Operations.

Preferred qualifications include a Master's degree in a technology or business-related field, experience with supply chain, customer-facing products, infrastructure or third-party integrations, experience in setting product direction and executing on road maps, experience in software development, and the ability to work across sites and geographies.

The US base salary range for this full-time position is $168,000-$252,000 + bonus + equity + benefits. Google offers a comprehensive benefits package and is committed to equal opportunity and affirmative action employment.