Senior Software Engineer

Google Cloud's Contact Center AI Platform (CCAIP) is seeking a Senior Software Engineer to join their team in Zürich. This role is crucial for developing and maintaining cloud-based contact center solutions that leverage AI to automate and support customer care. The platform handles call routing, chat management, and various communication channels, integrating with both human and virtual agents.

As a Senior Software Engineer, you'll be working on Google Cloud's enterprise-grade solutions that leverage cutting-edge technology. The role requires expertise in cloud technologies and software development, with opportunities to work on challenging problems at massive scale. You'll be responsible for implementing new features, improving performance, and building reusable solutions that help the product scale efficiently.

The position offers the chance to work with Google's renowned engineering teams, contributing to products that serve customers in more than 200 countries. You'll be part of the team that's transforming customer experience through AI-powered solutions, working specifically on the Contact Center AI Platform that integrates with various services and CRM applications.

This role is perfect for engineers who are passionate about cloud technologies, have strong problem-solving skills, and want to make an impact on products used by billions. You'll have the opportunity to collaborate across teams, work with cutting-edge AI technologies, and help shape the future of customer service solutions. The position offers the stability of working with an industry leader while providing the excitement of developing innovative solutions in the rapidly evolving field of cloud computing and artificial intelligence.