Senior Software Engineer, Full Stack, Guided Support Experience

Google is seeking a Senior Software Engineer to join their Guided Support Experience (GSE) team, focusing on developing conversational support solutions across Google's consumer product portfolio. This role combines full-stack development with AI-driven support systems, requiring expertise in both frontend and backend technologies. The position involves working in a cross-functional environment, customizing GSE for various Product Verticals including Google Play, Pixel, and Workspace.

The role is part of gTech Users and Products (gUP), whose mission is to create helpful and trusted experiences across Google's product ecosystem. You'll be responsible for verticalizing the Guided Support Experience in the Google Help Center, working closely with Product Managers and stakeholders in a pod structure.

Key technical requirements include 5 years of software development experience and 3 years of full-stack development, with expertise in languages like Java, Python, GO, or C++, plus frontend technologies including JavaScript/TypeScript. The role demands strong system design capabilities and experience with AI-based app development.

The position offers competitive compensation ($161,000-$239,000 base salary) plus bonus, equity, and comprehensive benefits. This is an excellent opportunity for experienced engineers who want to impact billions of users while working on cutting-edge support technologies at one of the world's leading tech companies.

The ideal candidate will bring technical leadership experience, knowledge of AI systems including prompt engineering, and a passion for developing accessible technologies. You'll be part of a team that's constantly pushing technology forward, with opportunities to switch teams and projects as both you and the business evolve.