Senior Software Engineer, Full Stack, Guided Support Experience

Google develops next-generation technologies that change how billions of users connect, explore, and interact with information.
$166,000 - $244,000
Backend
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
AI · Enterprise SaaS

Description For Senior Software Engineer, Full Stack, Guided Support Experience

Google is seeking a Senior Software Engineer to join their Guided Support Experience (GSE) team, focusing on developing and improving their generative conversational support solution across Google's consumer product portfolio. This role combines full-stack development with AI-driven solutions, requiring expertise in both front-end and back-end technologies. The position offers competitive compensation ($166,000-$244,000 + benefits) and the opportunity to work on critical projects that impact billions of users.

The role involves verticalizing the Guided Support Experience in the Google Help Center, working within cross-functional pods to customize solutions for various Product Verticals including Google Play, Pixel, and Workspace. You'll be part of gTech Users and Products (gUP), whose mission is to create helpful and trusted experiences across Google's product ecosystem.

As a senior engineer, you'll be responsible for writing and reviewing code, leading design reviews, improving system reliability, and optimizing user experiences. The ideal candidate should have strong full-stack development experience, with at least 5 years in software development and 3 years in full-stack development. Experience with AI-based app development and prompt engineering is highly valued.

The position offers growth opportunities within Google's dynamic environment, allowing engineers to switch teams and projects as they evolve. You'll work with cutting-edge technologies across information retrieval, distributed computing, AI, and natural language processing, contributing to solutions that handle information at massive scale.

Working at Google means joining a team that values diversity, equality, and inclusion, with comprehensive benefits and a culture focused on innovation and user advocacy. The role provides an opportunity to directly impact how users interact with Google's diverse product ecosystem while working alongside talented engineers and stakeholders.

Last updated 10 days ago

Responsibilities For Senior Software Engineer, Full Stack, Guided Support Experience

  • Write and test product or system development code, and review code developed by other developers and provide feedback to ensure best practices
  • Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies
  • Contribute towards improving code health, data hygiene and overall system reliability, triaging product or system issues and debugging/tracking/resolving by analyzing the sources of issues
  • Work closely with pod partners to analyze user behavior and adapt the GSE platform to best support different product verticals and deliver a high-quality product
  • Analyze every touchpoint across the self-help journey and optimize GSE to guide engagement and successful outcomes

Requirements For Senior Software Engineer, Full Stack, Guided Support Experience

Java
Python
Go
JavaScript
TypeScript
  • Bachelor's degree or equivalent practical experience
  • 5 years of experience with software development in one or more programming languages, and with data structures/algorithms
  • 3 years of experience with full stack development, across back-end such as Java, Python, GO, or C++ codebases, and front-end experience including JavaScript or TypeScript, HTML, CSS or equivalent
  • 3 years of experience testing, maintaining, or launching software products, and 1 year of experience with software design and architecture

Benefits For Senior Software Engineer, Full Stack, Guided Support Experience

Medical Insurance
Equity
Vision Insurance
Dental Insurance
  • Medical Insurance
  • Equity
  • Vision Insurance
  • Dental Insurance

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