Senior Software Engineer, Full Stack, Guided Support Experience

Google is seeking a Senior Software Engineer to join their Guided Support Experience (GSE) team, focusing on developing conversational support solutions across Google's consumer product portfolio. This role combines full-stack development with AI-driven support systems, requiring expertise in both frontend and backend technologies. The position involves working in a cross-functional environment, customizing GSE for various Product Verticals including Google Play, Pixel, and Workspace.

The role is part of gTech Users and Products (gUP), whose mission is to create helpful and trusted experiences across Google's product ecosystem. You'll be responsible for verticalizing the Guided Support Experience in the Google Help Center, working closely with Product Managers and stakeholders in a pod structure.

As a senior engineer, you'll contribute to code development, system design, and architectural decisions while maintaining high standards for code quality and system reliability. The position offers competitive compensation including base salary, bonus, equity, and comprehensive benefits.

The ideal candidate should have strong experience in software development, particularly in full-stack development with both frontend (JavaScript/TypeScript) and backend (Java/Python/Go) technologies. Experience with AI-based app development and prompt engineering is highly valued, as is a background in developing accessible technologies.

This is an excellent opportunity for experienced engineers who want to impact how billions of users interact with Google's support systems while working with cutting-edge AI and conversational technologies. The role offers growth potential and the chance to work on critical projects that directly affect user experience across Google's product portfolio.