Senior Software Engineer, Full Stack, Guided Support Experience

Google develops next-generation technologies that change how billions of users connect, explore, and interact with information.
$166,000 - $244,000
Backend
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
AI · Enterprise SaaS

Description For Senior Software Engineer, Full Stack, Guided Support Experience

Google is seeking a Senior Software Engineer to join their Guided Support Experience (GSE) team, focusing on developing and improving their generative conversational support solution across Google's consumer product portfolio. This role combines full-stack development with AI-driven solutions, requiring expertise in both front-end and back-end technologies. The position offers competitive compensation ($166,000-$244,000 + benefits) and the opportunity to work on critical projects that impact billions of users.

The role involves verticalizing the Guided Support Experience in the Google Help Center, working within cross-functional "pod" structures to customize solutions for various Product Verticals (PVs) such as Google Play, Pixel, and Workspace. The ideal candidate will have strong experience in software development, including both back-end (Java, Python, GO, C++) and front-end (JavaScript/TypeScript, HTML, CSS) technologies.

As part of gTech Users and Products (gUP), you'll be advocating for Google's users by creating helpful and trusted experiences across the product ecosystem. The team's mission involves meeting partners and consumers where they are with support and help, representing their needs with product partners, and proposing improvements that enhance engagement with Google's diverse product ecosystem.

Key responsibilities include code development and review, leading design reviews, improving system reliability, and analyzing user behavior to optimize the GSE platform. The role requires collaboration with product managers and stakeholders to ensure the delivery of high-quality solutions that meet the specific needs of different product verticals.

This position offers the opportunity to work at one of the world's leading technology companies, with access to cutting-edge technologies and the chance to impact billions of users globally. The role combines technical leadership with hands-on development, making it ideal for experienced engineers who want to shape the future of user support systems while working with advanced AI and conversational technologies.

Last updated a day ago

Responsibilities For Senior Software Engineer, Full Stack, Guided Support Experience

  • Write and test product or system development code, and review code developed by other developers and provide feedback to ensure best practices
  • Participate in, or lead design reviews with peers and stakeholders to decide amongst available technologies
  • Contribute towards improving code health, data hygiene and overall system reliability, triaging product or system issues and debugging/tracking/resolving by analyzing the sources of issues
  • Work closely with pod partners to analyze user behavior and adapt the GSE platform to best support different product verticals and deliver a high-quality product
  • Analyze every touchpoint across the self-help journey and optimize GSE to guide engagement and successful outcomes

Requirements For Senior Software Engineer, Full Stack, Guided Support Experience

Java
Python
Go
JavaScript
TypeScript
  • Bachelor's degree or equivalent practical experience
  • 5 years of experience with software development in one or more programming languages, and with data structures/algorithms
  • 3 years of experience with full stack development, across back-end such as Java, Python, GO, or C++ codebases, and front-end experience including JavaScript or TypeScript, HTML, CSS or equivalent
  • 3 years of experience testing, maintaining, or launching software products, and 1 year of experience with software design and architecture

Benefits For Senior Software Engineer, Full Stack, Guided Support Experience

Medical Insurance
Dental Insurance
Vision Insurance
401k
Equity
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k
  • Equity

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