Senior Technical Program Manager, Customer Service and Innovation, Global Submarine Networks

Google Cloud is seeking a Senior Technical Program Manager to lead their Customer Service and Innovation initiatives for Global Submarine Networks. This role combines technical leadership with customer service excellence, focusing on managing and innovating submarine network operations. The position requires deep expertise in program management, customer service, and operational improvements.

The role involves leading complex, multi-disciplinary projects from inception to completion, working with various stakeholders to plan requirements, identify risks, and manage project schedules. You'll be responsible for developing the Service Innovation and Customer Assurance function, driving lifecycle management improvements, and managing partner relationships for Google's subsea cable network.

As a Technical Program Manager, you'll need to balance technical expertise with strong communication skills, being equally comfortable discussing technical details with engineers and presenting recommendations to executives. The position offers the opportunity to work on critical infrastructure that powers Google's global operations, while contributing to the company's mission of building inclusive and accessible technology solutions.

The ideal candidate will bring 8+ years of program management experience, with a strong background in customer service and operations. You'll be part of Google's commitment to building diverse, equitable, and inclusive teams, working in an environment that values innovation and technical excellence.

This role offers the unique opportunity to impact Google's global infrastructure while working with cutting-edge technology in submarine networking. You'll be at the forefront of ensuring reliable service delivery and driving innovation in one of the most critical aspects of Google's technical infrastructure.