Senior Technical Program Manager, Customer Service and Innovation, Global Submarine Networks

Google is seeking a Senior Technical Program Manager to lead their Customer Service and Innovation initiatives within Global Submarine Networks. This role sits at the intersection of technical program management and customer service, focusing on managing and innovating submarine network operations.

The position offers an opportunity to work with one of the world's leading technology companies, specifically in their cloud infrastructure division that serves customers across 200+ countries. As a Technical Program Manager, you'll be responsible for driving innovation in service delivery, managing partner relationships, and ensuring smooth operations of Google's subsea cable network.

The ideal candidate will bring 8+ years of program management experience, with a strong background in customer service and operations. You'll be working with cross-functional teams, managing vendor relationships, and handling critical incident responses for the submarine network infrastructure.

What makes this role particularly exciting is the opportunity to work on global-scale infrastructure that powers Google's services. You'll be at the forefront of managing and innovating critical internet infrastructure, working with cutting-edge technology while ensuring reliable service delivery to partners and customers worldwide.

The role offers the flexibility to work from major tech hubs like London, with Google's renowned company culture that emphasizes diversity, equity, and inclusion. You'll be part of a team that's building solutions for everyone, contributing to Google's mission of organizing the world's information and making it universally accessible and useful.

This position is perfect for someone who combines technical program management expertise with strong customer service orientation and wants to make a significant impact on global internet infrastructure.