Senior Technical Solutions Engineer, Google Distributed Cloud (Airgapped)
Description For Senior Technical Solutions Engineer, Google Distributed Cloud (Airgapped)
Google is seeking a Senior Technical Solutions Engineer for their Google Distributed Cloud (Airgapped) team. This role requires a highly skilled professional with 6 years of experience in IaaS solutions, cloud storage, and networking fundamentals. The ideal candidate will act as a key technical liaison embedded within Public Sector customer environments, providing proactive problem-solving and bridging the gap between customers and Google's support team.
Responsibilities include managing customer problems, developing in-depth understanding of Google's product technology, acting as a consultant for internal stakeholders, and working as part of a global team ensuring 24-hour customer support. The role demands strong troubleshooting skills, the ability to communicate fluently in both German and English, and the capability to pass enhanced background checks.
This position offers the opportunity to work with cutting-edge cloud technologies and contribute to the success of Google Cloud. The ideal candidate will have experience with large-scale distributed production environments, programming skills in languages such as Java, C++, Python, or Go, and the ability to analyze data using structured query languages.
Join Google's team and help drive digital transformation for organizations across industries, leveraging Google's innovative technology to solve critical business problems for customers in over 200 countries and territories.
Responsibilities For Senior Technical Solutions Engineer, Google Distributed Cloud (Airgapped)
- Manage the customer's problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on GDC products.
- Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of Engineers/Consultants that globally ensure 24-hour customer support.
- Understand customer issues and advocate for their needs with cross-functional teams, like product and engineering, to find ways to improve the product and drive high-quality production.
Requirements For Senior Technical Solutions Engineer, Google Distributed Cloud (Airgapped)
- 6 years of experience with IaaS solutions (e.g., Kubernetes, system virtualization, on-premise or hybrid cloud computing) and cloud storage solutions (e.g., SQL database administration, Google App Engine, cloud networking solutions, or distributed computing technology).
- 6 years of experience with networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
- 6 years of experience debugging/troubleshooting workload issues across multi-node environments, and with resolving P1 cases or incident management.
- Ability to communicate in German and English fluently to support client relationship management in this region.
- Ability to pass enhanced background checks and hold German Citizenship.
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