Service Engineering (English, Japanese)

Google is a global technology leader developing innovative consumer hardware and software products.
Hardware
Mid-Level Software Engineer
In-Person
5,000+ Employees
8+ years of experience
Consumer

Description For Service Engineering (English, Japanese)

Google is seeking a Service Engineering professional to join their Consumer Hardware team in Tokyo, Japan. This role combines hardware engineering expertise with service operations, focusing on New Product Introduction (NPI) and product development. The ideal candidate will have 8 years of manufacturing experience and bilingual proficiency in English and Japanese.

The position involves leading service strategies for consumer hardware products, working with cross-functional teams to enhance product repairability and serviceability. You'll be part of a diverse team developing custom silicon solutions that power Google's direct-to-consumer products, contributing to innovations that impact millions of users worldwide.

Key responsibilities include implementing NPI service improvements, applying RCCA principles, and driving process optimization. The role requires strong technical leadership, project management skills, and the ability to collaborate effectively with various stakeholders. You'll be instrumental in shaping the next generation of hardware experiences, focusing on performance, efficiency, and integration.

The ideal candidate should have a Bachelor's degree in Engineering (Master's or PhD preferred) and extensive experience in manufacturing assembly processes. You'll work in an inclusive environment that values diversity and innovation, with opportunities to impact Google's hardware ecosystem directly.

This role offers the chance to work at the intersection of hardware engineering and service operations, making significant contributions to Google's consumer products while working with cutting-edge technology and world-class teams. The position requires a unique blend of technical expertise, leadership skills, and strategic thinking to drive improvements in product serviceability and manufacturing processes.

Last updated 15 days ago

Responsibilities For Service Engineering (English, Japanese)

  • Lead the execution of service strategies related to New Product Introduction (NPI) product development of Consumer Hardware (HW) Service Operations and provide product technical support
  • Work closely with cross-functional teams in understanding customers requirements and collaborate with cross-functional teams to guide products design for repairability and serviceability
  • Identify and implement opportunities for NPI service improvement and setting product design for serviceability/ repairability goals
  • Apply Root Cause Corrective Action (RCCA) fundamentals and collaborate with teams to help them in understanding and applying RCCA tools and principles and analyze failure to resolve issues
  • Drive process design, optimization, and qualification activities of a manufacturing process for a component, part, or product

Requirements For Service Engineering (English, Japanese)

  • Bachelor's degree in Engineering or equivalent practical experience
  • 8 years of experience in manufacturing of consumer electrical mechanical related products
  • Ability to communicate in English and Japanese fluently to partner with local stakeholders and vendors

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