Software Engineer III, AI/ML, gTech

Google is seeking a Software Engineer III for their gTech Users and Products Engineering team, specifically working on the Guided Support Experience (GSE) team. This role focuses on developing conversational support solutions using Generative AI across Google's consumer product portfolio. The position requires expertise in machine learning infrastructure, with opportunities to work on cutting-edge AI technologies. The team is newly forming and will consist of 10 engineers, working in a cross-functional "pod" structure to customize GSE for different Product Verticals.

The role demands strong technical skills in software development, data structures, and algorithms, with specific emphasis on machine learning and AI applications. You'll be working on critical projects that impact billions of users, with the chance to contribute to various aspects of Google's technology stack, from information retrieval to distributed computing and AI.

As part of gTech Users and Products (gUP), you'll help create helpful and trusted experiences across Google's product ecosystem. The team advocates for users by providing support, representing user needs to product partners, and ensuring products are optimized globally. This position offers competitive compensation including base salary, bonus, equity, and comprehensive benefits.

The ideal candidate should be comfortable with ambiguity, capable of handling complex problems, and experienced in building capabilities from scratch. You'll work closely with product managers and stakeholders, contributing to code health, documentation, and system reliability while implementing specialized ML solutions. This is an excellent opportunity for someone passionate about AI/ML who wants to make a significant impact on Google's user support infrastructure.