Technical Account Manager, Google Cloud Consulting (English, Japanese/Korean)

Google Cloud delivers enterprise-grade solutions leveraging cutting-edge technology for digital transformation.
Cloud
Mid-Level Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS · Cloud

Description For Technical Account Manager, Google Cloud Consulting (English, Japanese/Korean)

Google Cloud Consulting Professional Services is seeking a Technical Account Manager (TAM) to guide customers through their cloud transformation journey. This role combines technical expertise with customer relationship management, requiring fluency in English and either Japanese or Korean. The position involves leading implementation journeys, providing technical guidance, and managing critical aspects of customer cloud adoption.

As a TAM, you'll be at the forefront of helping organizations successfully adopt Google Cloud products. You'll work with a diverse range of stakeholders, from enterprise leadership to cross-functional teams, managing timelines, milestones, and migration goals. The role requires a strong technical background combined with excellent communication skills and the ability to work during Japan/Korea business hours.

The ideal candidate brings 5+ years of customer-facing experience, deep knowledge of cloud operations, and the ability to translate business requirements into technological solutions. You'll be part of Google Cloud's mission to accelerate digital transformation across industries, working with customers in over 200 countries.

This role offers the opportunity to shape the future of businesses through Google's global network and cutting-edge infrastructure. You'll develop strategic roadmaps, lead quarterly business reviews, and work closely with Support, Engineers, and Site Reliability Engineers to ensure customer success. The position also involves creating best practices and assets to scale initiatives through partners.

Working at Google means joining a company committed to diversity, equality, and inclusion, offering comprehensive benefits and the chance to impact global digital transformation. The role provides an excellent opportunity for professional growth while working with cutting-edge cloud technology and enterprise-grade solutions.

Last updated 3 months ago

Responsibilities For Technical Account Manager, Google Cloud Consulting (English, Japanese/Korean)

  • Accelerate customer adoption of Google Cloud by leading the implementation journey
  • Advocate for customer needs to overcome adoption blockers and drive new feature development
  • Develop relationships with stakeholders to understand customer's business
  • Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers
  • Develop best practices and assets based on learnings from customer engagements

Requirements For Technical Account Manager, Google Cloud Consulting (English, Japanese/Korean)

Kubernetes
Linux
  • Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience
  • 5 years of experience in a customer-facing role working with stakeholders
  • Experience supporting customers in cloud operations
  • Ability to communicate in English and Japanese or Korean fluently
  • Ability to work during Japan/Korea business hours (GMT +9)
  • Understanding of IT operations, database systems, networking, IT security
  • Excellent communication, presentation, problem-solving, and client management skills

Benefits For Technical Account Manager, Google Cloud Consulting (English, Japanese/Korean)

Medical Insurance
Vision Insurance
Dental Insurance
Parental Leave
  • Equal opportunity employer
  • Accommodation for special needs
  • Global work environment

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